Aman Lali

As an Customer Service Assistant at Glow BY SKL, I ensured customer satisfaction by addressing enquiries and providing product information. I managed booking confirmations and gathered feedback to enhance our services and create positive customer experience.

• Showcased strong communication skills when explaining promotions or discounts to customers .
• Demonstrated excellent problem-solving skills when dealing with complex customer issues.
• Maintained an clean and orderly checkout area, contributing to an pleasant store environment.
• Monitored inventory levels regularly, preventing potential stock-outs or overstocks.
• Handled cash transactions accurately, maintaining financial integrity of the till.
• Utilised product knowledge effectively whilst assisting customers with purchases decisions.
• Listened actively to customer concerns, confusions and needs for excellent communication.

• Demonstrated products effectively leading to increased sales conversions.
• Improved customer service by 10% by efficiently handling queries and complaints.
• Conducted daily inventory checks to manage stock levels accurately each day.
• Fostered a welcoming store environment by maintaining clean and well-organised displays.
• Utilised excellent communication skills to provide detailed product information.
• Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
• Maintained knowledge of current sales promotions helping customers make informed buying decisions.
• Monitored trends in consumer behaviour with keen attention to detail.

Assisted with administrative tasks within solicitor's office.
Managed client correspondence and organised documents effectively.
Gained insights into daily operations of legal profession.

• Enhanced client relationships through effective communication and empathy.
• Handled sensitive client information with utmost discretion respecting privacy laws.
• Identified potential risks in each case, mitigating negative impacts effectively.
• Organised regular updates to clients about the progress of their cases, promoting transparency and trustworthiness within the firm's services.