AMAMAT OLOHUNWA
Birmi
Summary
I‘m a dedicated professional with a strong background in sales and customer service, known for a genuine passion for helping people and delivering exceptional customer care. I demonstrates excellent communication skills, a calm and reassuring manner, and the ability to build quick rapport with customers. Thrives in fast-paced environments, excelling at meeting targets and achieving top performance on leaderboards. Reliable, punctual, and adaptable to both indoor and outdoor work conditions, with a collaborative attitude and self-motivated drive. Committed to maintaining a customer-first mindset while contributing effectively as part of a team.
Overview
5
5
years of professional experience
Work history
Customer service advisor
Back 2 Work
Birmingham
06.2024 - Current
- Help our customers and put them at ease; whether that’s listening to find out more about them, answering questions and giving great advice on our fantastic products, recommending items they hadn’t considered or simply offering a basket - it's the little things that make a difference
- Get to know our in-store offers and schemes and promote them - the more info we can give our customers the better.
- Help our stores run smoothly - this could look like ensuring we have the right products displayed on the shop floor, providing a great service on our tills, or helping with our stock in in the stock rooms
- Work with other members in the team to provide a great shopping experience, ensuring the store is always clean and presentable to provide a store everyone can be proud of
Customer care representative
SES Home Services
Coleshill, Buckinghamshire
11.2022 - 06.2024
- Assisting customers with products and services our company sells.
- Able to sell product/services in door to door sales environment.
- Delivering excellent customer service with empathy and professionalism.
- Building relations with new customers and supporting their needs.
- Improved operational efficiency by streamlining customer care processes.
- Delivered exceptional service with timely responses to queries.
Customer service representative
Trinity Estate
Chappel, Essex
05.2020 - 11.2022
- Thoroughly monitored compliance with customer service standards to maintain stellar industry reputation.
- De-escalated objections and disputes professionally to maintain customer satisfaction.
- Advised management of customer service trends, creating proactive strategies to maintain best practices.
- Highly organised and resilient
- An attentive listener
- Focused on putting customers first
- Confident building internal networks both with your work friends and wider business
- Adapt well to change
- Able to follow process and Financial Conduct Authority (FCA) regulations
- Confidence using a PC and the ability to use multiple systems at the same time
Education
GCSEs - Social Science
Harris Academy Orpington
Orpington, Bromley 02/2014 - 05/2019
A-Levels - Sociology
Bishop Justus Church of England School
Bromley 09/2019 - 07/2021
Bachelor of Science - BA (Hons) Sociology and Criminology
Birmingham City University
Birmingham 09/2021 -
Skills
- A genuine passion for helping people and providing outstanding customer care
- Excellent communication skills and a calm, reassuring manner
- Reliable & punctual
- Comfortable working both indoors and outdoors in all weather conditions
- Ability to follow detailed procedures and work in a fast-paced environment
- Experience in sales and customer service
- A love for targets, performance, and hitting the top of the leaderboard
- Quick rapport-building skills and a customer-first mindset
- A high-energy, collaborative attitude
- Self-motivated and driven – but always a team player
- Someone who thrives in a fast-paced, rewarding environment
Custom
Personal Information
Timeline
Customer service advisor
Back 2 Work
06.2024 - Current
Customer care representative
SES Home Services
11.2022 - 06.2024
Customer service representative
Trinity Estate
05.2020 - 11.2022
GCSEs - Social Science
Harris Academy Orpington
02/2014 - 05/2019
A-Levels - Sociology
Bishop Justus Church of England School
09/2019 - 07/2021
Bachelor of Science - BA (Hons) Sociology and Criminology
Birmingham City University
09/2021 -
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