Summary
Overview
Work history
Education
Skills
Languages
Timeline
BusinessAnalyst
Deborah obaleye

Deborah obaleye

Leeds,West Yorkshire

Summary

Dedicated customer care provider with 4+ years of experience in schools, care work and social industry.

Demonstrate high level of communication with keen customer engagement skill.

Highly resourceful, charismatic, and persuasive, with strong experience in customer service and proven ability to assist customers with a well-informed selection of suitable products and services. Devoted to assisting customers with all inquiries, addressing financial problems, and fostering a favourable impression of the organisation. A passion for delivering success and progress to an organisation through constant learning, hard work, innovation, and attention to detail, and a proficient team member.

Overview

5
5
years of professional experience

Work history

Customer Service Representative

3D healthcare limited service (Remote)
, Essex
01.2023 - 08.2023
  • 3D healthcare limited services
  • Outline
  • An Administrator/customer service, responsible for negotiating with customers/people in need of healthcare service and keeping of records
  • Key Responsibilities
  • Responding to customer emails
  • Communicating with customers regarding healthcare service
  • Establishing and fostering good and positive relationships with customers and intending customers
  • Calmly and effectively handled crisis communications in a way that best served the client
  • Utilise interpersonal and communication skills while providing exceptional customer service and engaging with customers as regards their healthcare options and need.

Church Administrator

Redeemed christian church
02.2019 - 07.2023
  • Managing daily operations and maintaining office supplies and records
  • Coordinating, planning, and executing church events
  • Assisting to create budgets, pay bills, oversee payrolls, and track and record church income from donations and sales

School Administrator

The Strong Tower School
01.2019 - 10.2022
  • The strong tower school Outline
  • Worked in school environment and also the administrative officer, responsible for school and pupils payment and record information
  • Key Responsibilities
  • Welcoming visitors to school and dealing with their enquiries
  • Answering phone calls
  • Administration relating to pupil attendance
  • Managing email/post
  • Using IT systems to draft letters, emails, reports, newsletters
  • Monitoring school supplies
  • Keeping financial records

Education

masters in public relations -

Leeds Beckett University
Leeds
09.2023 -

Bachelor of Arts - English Education

University of Ilorin
2018

Skills

  • CORE SKILLS
  • customer services
  • call centre operation
  • Excellent communication skills, both verbal and written, with a focus on clarity, empathy, and understanding
  • Strong listening skills, actively engaging with customers to comprehend their concerns and provide appropriate solutions
  • Genuine passion for helping individuals in difficult circumstances, demonstrating empathy and compassion
  • Proven ability to problem solves, analyse situations, and offer expert solutions tailored to customers' needs
  • Outstanding customer service skills, ensuring customer satisfaction and building positive relationships
  • Adaptability to handle different customer personalities, resolve conflicts, and manage challenging situations
  • Effective time management and organizational skills to prioritize tasks and meet customer needs promptly
  • PROFICIENCY
  • Ms Word, Excel, PowerPoint, Adobe InDesign and Photoshop

Languages

English
Advanced

Timeline

masters in public relations -

Leeds Beckett University
09.2023 -

Customer Service Representative

3D healthcare limited service (Remote)
01.2023 - 08.2023

Church Administrator

Redeemed christian church
02.2019 - 07.2023

School Administrator

The Strong Tower School
01.2019 - 10.2022

Bachelor of Arts - English Education

University of Ilorin

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Deborah obaleye