Amaan Agha

• Addressed customer issues calmly and professionally, delivering quick, successful resolutions.
• Trained staff on best practices to achieve optimal productivity.
• Motivated management and staff teams to consistently deliver high quality, customer-focused service.
• Carefully managed and recorded cash and credit transactions, diminishing financial discrepancies.
• Maintained store appearance, including shelving organisation, store layout and visual merchandise planning.

• Reviewed contracts and sales proposals to verify quality and guideline compliance.
• Recruited and mentored high-performing sales team.
• Analysed sales reports to identify trends and update strategies.
• Organised special sales at specific times to drive customer engagement and move high volumes of products.
• Recognised and rewarded high performance within team, boosting sales.
• Networked at events and over phone to expand business profits and revenues.
• Delegated sales team tasks and managed resource allocation in collaboration with upper management.

• Completed opening and closing procedures each day.
• Formulated marketing and advertising strategies for continuous business growth.
• Stocked and restocked inventory upon delivery receipt, maintaining accurate supply records.
• Provided excellent customer care through prompt complaint resolution and quality of service.
• Analysed daily and weekly sales results and maintained ongoing, productive dialogue with area manager and peers on sales performance.

I completed my HNC level and achieved a merit
I have completed studies in subjects of Business, Accounting and finance and events management within this course.