Alyss Bray
Summary
Experienced Probation Case Administrator, skilled at managing complex caseloads. Excellent communicator, adept at liaising with multiple stakeholders to achieve common goals. Takes on challenging new roles harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work history
Probation case administrator
HMPPS
Redhill, Surrey
09.2024 - 01.2026
- Progressed from local case administrator to representing Surrey in Probation in under 2 years.
- Ensured seamless transition of cases between officers by maintaining up-to-date records.
- Provide support to meetings as required including organising agenda, taking and distributing notes/minutes and action points.
- Upheld best practices whilst managing confidential records, increasing rapport among service users.
- Performed Police and Children Services safeguarding duties in accordance with PS statutory responsibilities and agency policies.
- Enhanced communication with law enforcement agencies to ensure smooth operation.
Receptionist
Custom Coachworks
Burgess Hill, West Sussex
06.2024 - 09.2024
- Managed over 50 phone calls per day, resulting in effective communication flow within the company.
- Contributed to maintaining end of month targets by delivering front of house duties.
- Organised daily meetings to discuss each vehicles status to ensure accurate up-to-date records.
- Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
- Upheld confidentiality with sensitive information handling procedures.
Bartender/Barista
Nicholas Culpeper Restaurant and Bar
, Surrey
05.2022 - 06.2024
- Cocktail mixologist, serving alcoholic beverages whilst conducting ID checks in line with legal requirements and Challenge 25 rules.
- Exhibited knowledge of various coffee blends for enhanced customer experience, and prepared 40 + hot drinks an hour.
- Trained new staff members on all operations, fostering teamwork and consistency.
- Managed difficult situations to minimise unnecessary stress to customers or colleagues via complaint resolution.
- Handled and processed £5,000+ in transactions per shift including credit, debit, and cash payments.
Education
Master of Science - Psychology
Kingston University
Kingston upon Thames 09.2022 - 09.2023
Bachelor of Science - Criminology with Psychology
University of Portsmouth
Portsmouth, England 09.2019 - 05.2022
Skills
- Adaptable to changes
- Casework management
- Discretion and confidentiality
- Positive demeanour
- Immaculate customer service
- Nutritional understanding
Timeline
Probation case administrator
HMPPS
09.2024 - 01.2026
Receptionist
Custom Coachworks
06.2024 - 09.2024
Master of Science - Psychology
Kingston University
09.2022 - 09.2023
Bartender/Barista
Nicholas Culpeper Restaurant and Bar
05.2022 - 06.2024
Bachelor of Science - Criminology with Psychology
University of Portsmouth
09.2019 - 05.2022