Cristiana Buga
Coventry,West Midlands
Summary
Hardworking and highly organised Case Administrator with experience supporting probation officers, managing sensitive cases, and delivering high-quality administrative processes. Skilled in prioritising workloads, meeting tight deadlines, and maintaining accuracy in a fast-paced environment. Strong interpersonal skills with a proven ability to work effectively with people, mentor colleagues, and collaborate closely with probation officers.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Probation Case Administrator
HMPPS
Leamington Spa PDU
11.2024 - Current
- Managed case files and maintained accurate records for POPs.
- Assisted in coordinating appointments and meetings for probation assessments.
- Communicated effectively with external agencies to ensure compliance with probation requirements.
- Conducted routine administrative tasks to support probation officers, including preparing case correspondence, managing appointment scheduling, updating offender records.
- Provided support to probation officers in monitoring POPs progress and compliance.
- Assured accuracy of data entry to National Delius with meticulous cross-checking.
- Conducted regular checks for updated status reports- DV, SS and FIB checks.
- Maintained confidentiality by securely handling sensitive information.
- Provided administrative support to probation officers, including drafting letters and organising dashboard meetings to monitor progress and meet required deadlines.
- Assisted the line manager in the recruitment process by participating on the interview panel for a new receptionist.
Receptionist Probation Service
HMPPS
Leamington Spa PDU
04.2024 - 11.2024
- Served as the first point of contact for service users, visitors, and partner agencies, ensuring a professional and welcoming environment while maintaining confidentiality and security protocols.
- Managed reception duties including answering calls, responding to enquiries, and directing individuals to appropriate staff or services.
- Checked in service users for appointments, verified identification, and updated attendance records in line with organisational procedures.
- Monitored waiting areas to ensure safety, calmness, and adherence to building rules, escalating concerns to staff when necessary.
- Scheduled appointments, updated calendars, and supported diary management for probation officers and team managers.
- Processed incoming/outgoing mail, managed deliveries, and maintained accurate logs and records.
- Handled sensitive information with discretion, ensuring compliance with data protection.
- Provided general administrative support including filing, scanning, preparing documentation, and updating systems to support probation officers.
- Coordinated with security and facilities teams to ensure smooth building operations, reporting issues promptly.
Crew member
Jake Restaurants LTD
Coventry
04.2020 - 04.2024
- Assisted in training new staff on operational procedures and customer service standards.
- Monitored stock levels and reported shortages to management for timely replenishment.
- Followed health and safety regulations to ensure compliance and protect customer welfare.
- Resolved customer complaints and issues promptly to enhance overall satisfaction.
- Coordinated with kitchen staff for timely preparation of orders reducing wait times for customers.
- Handled high-pressure situations calmly providing solutions promptly.
- Trained in food safety and hygiene practices.
- Ran orders from kitchen to dining areas.
- Took cash and card payment at checkout, providing correct change and receipts when requested.
Qualified Work Experience Programme
ULaw Legal Advice Clinic
Birmingham
10.2023 - 01.2024
- Interviewing clients
- Preparing triage questions
- Drafting documents: client details form, client care letter, attendance notes, client letter of advice
- Handled a diverse caseload and supported clients across multiple areas of law, including family, employment, housing, and mental health
- Shadowed solicitors with years of experience while offering advice to clients
- Notes-taking, fast typing and active listening skills
Education
Bachelor of Law - Law
Coventry University
Coventry 09.2018 - 06.2022
Master of Law -
The University of Law Birmingham
Birmingham 09.2022 - 06.2023
Skills
- Supporting recruitment or training
- Mentoring or supporting colleagues with tasks
- Process improvement mindset
- Leadership skills
- Taking initiative
- Data entry proficiency
- Proficiency in MS Office (Word, Excel, Outlook), One Note, National Delius and OASys
- Criminal justice system understanding
- Active listening competence
- Casework management
- Adaptable to changes
- Calm decision making
- Time efficiency
- Multitasking
- Documents drafting
- Communication
- Ability to Work Under Pressure
- Ability to Work in a Team
- Critical thinking and problem solving
Certification
Cambridge English Certificate- Advanced
Lexis + UK Legal Research Advanced Certificate
Languages
Romanian
Native
Timeline
Probation Case Administrator
HMPPS
11.2024 - Current
Receptionist Probation Service
HMPPS
04.2024 - 11.2024
Qualified Work Experience Programme
ULaw Legal Advice Clinic
10.2023 - 01.2024
Master of Law -
The University of Law Birmingham
09.2022 - 06.2023
Crew member
Jake Restaurants LTD
04.2020 - 04.2024
Bachelor of Law - Law
Coventry University
09.2018 - 06.2022