Summary
Overview
Work history
Education
Skills
Affiliations
Certification
References
Timeline
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Alys Beadle

Hartlepool,Durham

Summary

Successful Activity Leader with a passion for leadership, people, and safety. Invested in using previous experience to pursue customer-related work in a positive group dynamic. Diligent learner and excellent multi-tasker with strong communication skills. Experienced Bartender with extraordinary customer service skills and a motivated attitude. Adept at maintaining a clean and organized bar area, and dedicated to providing customers with a warm and welcoming environment.

Overview

5
5
years of professional experience
7
7
years of post-secondary education
1
1
Certification

Work history

Warehouse Operative

Amazon
Wynyard, County Durham
2023.11 - 2023.11
  • Collaborated with cross-functional teams to ensure efficient order fulfillment
  • Inspected incoming and outgoing shipments to ensure quality standards were met
  • Followed precise orders to assist with continuous flow of goods coming in and out of distribution centre.
  • Listened closely to instructions, carrying out fast-paced picking and packing in line with targets.

Bartender

Eskimo Joes
Hartlepool, Durham
2023.01 - 2023.11
  • Monitored guests' alcohol consumption and followed responsible alcohol service protocols
  • Demonstrated knowledge of the bar's menu and drink recipes to customers
  • Resolved customer complaints in a timely and professional manner, resulting in increased customer satisfaction
  • Ensured compliance with safety and sanitation regulations
  • Served between 40-70 customers per day.
  • Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
  • Served guests spirits, lagers and stouts at bar.
  • Greeted customers by name, remembering drinks selections and special requests to provide attentive, personalised service.

Bartender

The Greensides
Hartlepool, Durham
2022.04 - 2023.01
  • Served between 75-100 customers per day.
  • Monitored bar inventory and made notes for needed supplies when necessary.
  • Utilized excellent public speaking skills.
  • Responded to customer inquiries and orders in a timely manner.
  • Worked in a collaborative manner with other restaurant employees to ensure outstanding customer experiences.
  • Welcomed guests with friendly conversation and fun atmosphere.
  • Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
  • Completed end-of-day cleanup to reset bar for next day.

Customer Service

River Island
Hartlepool, Durham
2021.11 - 2021.11

Resolved customer complaints with empathy and understanding.

  • Developed and maintained customer service policies and procedures to ensure adherence to company standards
  • Greeted customers and provided excellent customer service.

Activity Leader

Inspiring Learning
Hexham, Northumberland
2019.04 - 2019.11

Responsible for working with children ages 8-17 of all needs and capabilities.

Kept children engaged and amused through energetic leadership of group activities.

Guided clients in safe exercise, while taking into account individualised needs for those with physical limitations.

Followed and ensured compliance with safety guidelines through organised leadership

Education

GCSE - GCSEs

High Tunstall College of Science
Hartlepool
2011.09 - 2016.07

High School Diploma - Sport & Exercise Science

Hartlepool Sixth Form College
Hartlepool
2017.07 - 2018.06

Diploma of Higher Education - Sport & Exercise Science

Hartlepool Sixth Form College
Hartlepool
2016.09 - 2017.07

Skills

  • Office 365 usage
  • Key holder
  • Customer experience
  • Quality Control
  • Drinks upselling
  • Problem-solving
  • Communication skills
  • Time management

Affiliations

  • Gaming
  • IT

Certification

Sports Leaders UK Level 2 Qualification in Community Sports Leadership [10/07/2017]

YMCA Level 2 Certificate in Fitness Instructing - Gym-Based Exercise [20/08/18]

References

References available upon request.

Timeline

Warehouse Operative

Amazon
2023.11 - 2023.11

Bartender

Eskimo Joes
2023.01 - 2023.11

Bartender

The Greensides
2022.04 - 2023.01

Customer Service

River Island
2021.11 - 2021.11

Activity Leader

Inspiring Learning
2019.04 - 2019.11

High School Diploma - Sport & Exercise Science

Hartlepool Sixth Form College
2017.07 - 2018.06

Diploma of Higher Education - Sport & Exercise Science

Hartlepool Sixth Form College
2016.09 - 2017.07

GCSE - GCSEs

High Tunstall College of Science
2011.09 - 2016.07
Alys Beadle