Jerry Sefa Koranteng

• Safely and efficiently maneuvering VNA gondola for picking/ moving goods using scanning guns.
• Occasionally assisting as VNA Gondola support driver for picking/ processing customer orders.
• Checking SKUs of goods and arranging them on pallet for racking, block stack and VNA.
• Performed general maintenance tasks around the warehouse, ensured a safe work environment.
• Following workplace health and safety rules with heavy equipment in operation and charging them after use.

• Investigated, analyzed 150 customer complaints daily to determine root causes and possible solutions (and followed up customer queries to check/ ensure provided solutions met expectations.)
• Worked closely with relevant departments to address and resolve customer issues effectively.
• Maintained detailed records of complaint resolutions and provide feedback to enhance overall customer experience.

• Ensured accurate and timely data entry of customer information and interactions into database systems.
• Maintained organized and up-to-date records of customer interactions and issue resolutions.
• Generated reports as required for management review.

• Identified areas for process improvement within back-office operations to enhance efficiency and effectiveness.
• Provided constructive feedback and suggestions for improving customer service procedures.

• Liaised with various internal departments to obtain necessary information for issue resolution.
• Communicated effectively with both internal and external stakeholders.
• Collaborated with front office team to streamline processes and improve overall customer service delivery.

• Transferred data from paper formats or other sources into a database system using keyboards, data recorders or optical scanners.
• Recorded/ typed in data provided directly from clients or from other sources as directed.
• Verified data by comparing it to source documents and updated existing data.
• Sorted and organized paperwork after entering data to ensure it is not lost.
• On boarded new clients (100 daily) onto the company’s platform using back office software.
• Assisted clients with their withdrawal requests as at when they are made.
• Updated clients on the statuses of their investments and advising with roll overs and withdrawals.
• Advised potential clients on the company’s different investment packages hence making the most prudent decision on which one is best tailored to their needs.

• Welcomed customers to Airtel GH, assessed the level of customer service offered them by sales executives as well as their suggestion through phone calls and web chat. That is, help the Contact Center in achieving the highest levels of customer service feedback from customers.
• Introduced new and existing customers to new products and services.
• Assisted customers resolve issues or complaints raised by them (customers) if they are not satisfied with the company’s product or service and also help customers to transact business using the Airtel money mobile-banking services.
• Upselled and cross-selled of company’s product and services.
• Managed customer feedback effectively, sending out feedback forms and immediately addressing any highlighted areas of concern.
• Ensured that complete information about Airtel product and services is given to customer anytime they call for enquiry, as well as adding value to the product.

Social Media.

• Responded to Customers (200 daily) queries and inquiries via Airtel GH Facebook Account (Main page and inbox), Airtel GH twitter Handle (Main and Direct Message) and corporate Airtel GH mail.

Back office.
• Worked on customers complaints raised or sent from front office- INBOUND; data or non-data.
• Engaged customers on phone to verify and ensure that any complaints which were submitted by them had been worked on satisfactorily.
• Ensured that complete information about Airtel product and service

• Assisting patients through the required NHIS processes prior to accessing the lab facility
• Scrutinizing all NHIS documents of patients for approval before use
• Capturing patient’s data onto NHIS software before issuing receipts to that effect
• Ensuring high level of organization at the NHIS front Desk
• Organizing and preparing NHIS claim forms for onward submission to the NHIA for payment.

• Liaise between our company and supplier overseas regarding shortages.
• Responsible for distribution of goods to customers in and outside Accra.
• Also carry out sales and marketing intelligence.
• Occasional prices survey and competitors reports and take responsibility for all cash/cheques receipt for sales made.