Alyson Fleming
Bangor,Ards and North Down
Summary
Friendly and reliable retail professional with experience in customer service and fast-paced environments. Organised, approachable, and committed to delivering excellent service while maintaining high standards.
Overview
12
12
years of professional experience
Work history
SEN Classroom Assistant
Education Authority
Donaghadee, Ards and North Down
2024.04 - Current
- Built positive relationships through clear communication, patience, and empathy, fostering a supportive learning environment.
- Supported individuals' needs and adapted to changing priorities, ensuring consistent assistance in a dynamic setting.
- Managed challenges calmly, employing strong problem-solving skills and attention to detail to maintain a stable atmosphere.
- Working collaboratively with colleagues to maintain an organised and supportive setting.
- Maintain accurate records and follow procedures with professionalism and reliability.
Caller's Office Assistant
Royal Mail Delivery Office
Belfast
2017.05 - 2024.04
- Managed customer enquiries and resolved issues effectively, ensuring accurate records were maintained.
- Delivered friendly customer service during mail and parcel collections, enhancing customer satisfaction.
- Verified identification, processed cash/card payments, and operated tills accurately.
- Organised mail securely while working effectively as part of a team in a fast-paced environment.
Customer Team Member
Home Bargains
Liverpool
2017.05 - 2018.04
- Provided customer service while operating tills, replenishing stock, and maintaining product displays to enhance customer experience.
- Assisted colleagues to optimise store operations in a busy retail environment, contributing to a smoother workflow.
- Assisted in creating promotional displays to boost sales.
Customer Team Member
The Co-Operative
Bangor, Ards and North Down
2014.09 - 2016.08
- Assisted customers, processed transactions and maintained high standards of service.
- Supported stock replenishment and store organisation while working as part of a team.
- Maintained high standards of hygiene whilst preparing fresh food items.
Education
CACHE Level 3 Certificate - Supporting Teaching and Learning
SERC
Bangor, Northern Ireland 08/2024 - 08/2025
(LLM) Masters of Law -
Queens University
Belfast 08/2020 - 08/2021
Bachelor of Arts - Criminology and Sociology
Liverpool John Moores University
Liverpool 08/2016 - 08/2019
GCSEs and ALEVELs -
Glenlola Collegiate
Bangor 08/2013 - 08/2015
Skills
- Clear communication skills
- Teamwork and collaboration
- Problem solving
- Adaptability in fast-paced environments
- Time management and organisation
- Attention to detail
- Excellent customer service
- Till operation and cash handling
- Stock replenishment and merchandising
- Professional and reliable approach
Timeline
SEN Classroom Assistant
Education Authority
2024.04 - Current
Caller's Office Assistant
Royal Mail Delivery Office
2017.05 - 2024.04
Customer Team Member
Home Bargains
2017.05 - 2018.04
Customer Team Member
The Co-Operative
2014.09 - 2016.08
CACHE Level 3 Certificate - Supporting Teaching and Learning
SERC
08/2024 - 08/2025
(LLM) Masters of Law -
Queens University
08/2020 - 08/2021
Bachelor of Arts - Criminology and Sociology
Liverpool John Moores University
08/2016 - 08/2019
GCSEs and ALEVELs -
Glenlola Collegiate
08/2013 - 08/2015