Allian Assed Sedgewick
Billingham,Cleveland
Summary
Highly skilled professional with expertise in customer services, fluent in English and Filipino. Demonstrates strong multidisciplinary teamwork and a deep understanding of compliance and regulations, including GDPR standards. Proficient in CRM software, excels in customer engagement and interaction, and maintains patience under pressure. Committed to leveraging skills to enhance customer satisfaction and ensure regulatory compliance.
Overview
16
16
years of professional experience
3
3
years of post-secondary education
Work History
Warehouse Operative
Tesco Distribution Ltd
, Middlesbrough
10.2023 - Current
- Reduced damages with careful handling, picking and packing of goods that have to be sent out.
- Improved efficiency with meticulous inspection of goods upon arrival, and reported any discrepancies or damages.
- Picked, packed and dispatched high-volume orders, consistently exceeding warehouse performance targets.
- Completed work following safety rules for best working practices.
- Reported issues and damages to senior warehouse staff, enabling prompt, effective resolutions.
Tesco Travel Money Advisor
Travelex Ltd
Stockton-on-Tees
10.2017 - 10.2021
- Company Overview: Currency Exchange
- Winning a number of incentives in recognition of achieving goals and targets set both individually and collectively by the team
- Making a significant personal contribution to the team becoming the highest ranking team
- Identifying and maximising opportunities to increase sales, including up-selling to customers, whilst ensuring world class service delivery at all times
- Responsible for managing the day to day activities of the shop using own initiative and following compliance checks as well as ensuring that good housekeeping is observed without supervision
Sales Consultant
Travelex Ltd
Hounslow
06.2013 - 01.2016
- Company Overview: Currency Exchange, Heathrow Airport
- Consistently delivering high quality customer service resulting in internal awards and commendations from satisfied customers
- Successfully completing internal training courses ahead of schedule, recognised as a quick and effective learner
- Confidently working on own initiative in a high pressure environment, meeting and exceeding individual and team targets without compromising standards of service quality
- Utilising excellent communication skills to build rapport with international customers of a worldwide currency exchange company located in one of the world's busiest airports
- Conducting all necessary compliance checks relevant to the provision of financial services
Operations executive
Aegis People Support
01.2009 - 01.2010
- Company Overview: Travel Agency, Philippines
- Receiving numerous commendations and incentives from the Team Manager for consistently exceeding customer expectations and for good attendance
- Personally selected for a sideways move to another area in order to gain increased skills and knowledge
- Employed by a world-leading outsourcing services partner with responsibility for providing outstanding customer service on behalf of a travel agency client
- Conducting thorough investigations that may arise and ensuring their prompt and appropriate resolution
- Working effectively on own initiative to ensure that multiple tasks are completed on time in this high pressure environment
- Demonstrating an excellent working knowledge of the in-house customer relationship management (CRM) tools to effectively organise details of customer interaction
Education
BA (Hons) - Business Studies
Cardiff Metropolitan University
London 10.2010 - 07.2013
Skills
- Fluent in English and Filipino
- Multidisciplinary teamwork
- Compliance understanding
- Regulations compliance
- CRM software mastery
- Patience under pressure
- Knowledge of GDPR standards
- Advanced interpersonal skills
- Organisational skills
- Advanced customer service skills
Timeline
Warehouse Operative
Tesco Distribution Ltd
10.2023 - Current
Tesco Travel Money Advisor
Travelex Ltd
10.2017 - 10.2021
Sales Consultant
Travelex Ltd
06.2013 - 01.2016
BA (Hons) - Business Studies
Cardiff Metropolitan University
10.2010 - 07.2013
Operations executive
Aegis People Support
01.2009 - 01.2010
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