Cristian Freire
Bishop’s Stortford,Hertfordshire
Summary
A meticulous and dedicated professional with a friendly and adaptable approach, known for handling responsibilities confidently and calmly under pressure. Experienced in fast-paced, high-pressure environments, especially within the aviation and customer service industries. Demonstrates strong communication skills, a proactive mindset, and a consistent ability to work both independently and within a team. Brings a passion for aviation, fluency in multiple languages, and a proven track record in handling sensitive documentation and ensuring regulatory compliance. Eager to grow within a challenging environment that fosters continuous learning and personal development.
Overview
20
20
years of professional experience
11
11
years of post-secondary education
Work history
Warehouse Operative
Poundland
08.2023 - 11.2025
- Responsible for managing inventory, handling goods, and preparing shipments in a fast-paced logistics environment
- Operate warehouse machinery (e.g. pallet jacks, scanners) with precision and adherence to safety standards
- Perform quality control checks to ensure accuracy and efficiency in outgoing deliveries
- Trusted with keyholder responsibilities and warehouse security during opening/closing shifts
- Collaborate closely with team members and supervisors to streamline workflow and meet strict deadlines
- Maintain detailed records of stock movement and report discrepancies or issues to management
- Take initiative to improve organization systems, increase productivity, and support warehouse operations during peak periods
- Ensure compliance with health & safety protocols while maintaining a clean and orderly work environment
Immigration Officer
Ryanair
11.2019 - 08.2023
- Monitor and apply entry/exit regulations across EU countries
- Verify travel documents including visas, permits, and passports
- Detect fraudulent documentation and ensure compliance with border control laws
- Liaise with airports, CEOs, and international authorities
- Issue legal updates and guidance to Ryanair staff network-wide
- Conduct weekly reports and meetings
- Communicate fluently in English, Spanish.
Customer Service Agent
Jet2.com
02.2019 - 11.2019
- Delivered excellent customer support at check-in and boarding
- Assisted passengers throughout their airport journey
- Handled queries and issues in a fast-paced environment
- Maintained a consistently positive and helpful attitude
- Ensured smooth operations with a team-focused approach
Passenger Services Agent
Swissport
06.2017 - 02.2019
- Supported check-in and boarding for over 10 airlines
- Used various check-in systems (Amadeus, GoNowPro, MACS)
- Managed passenger documentation and irregular operations
- Provided translation services when needed
- Directed passengers through customs and immigration processes
- Made public announcements and operated specialist equipment
Catering & Assistant Manager
Compass Group
06.2015 - 06.2017
- Delivered high-volume food service in a fast-paced restaurant
- Provided excellent face-to-face customer service
- Managed POS systems, trained staff, and oversaw daily operations
- Created and updated digital marketing materials and allergy menus
- Responsible for cash handling and income reconciliation
Various Roles (Voluntary & Part-time)
01.2006 - 01.2011
- Football Coach – Led drills, adapted training, communicated with parents
- MacCulloch & Wallis – Cash handling, stock merchandising, worked independently
- ASDA – Stock handling, customer service, problem solving
- 2XL Recruitment – Admin: phones and emails
- Bread & Cake Co – Stock and data management, ordering, software use
Education
Degree - Airline & Airport Management with Commercial Pilot Training
Buckinghamshire New University
09.2011 - 09.2014
A-Level - Spanish (A), Business Studies (Merit), AS Media (C), AS ICT (C)
Greig City Academy – Sixth Form
09.2009 - 09.2011
BTEC Level 2 - Media
City & Islington College
09.2008 - 09.2009
GCSEs - English, Maths, Science & PE
Lea Valley High School
09.2003 - 09.2008
Skills
- Fluent in English and Spanish
- Excellent verbal and written communication
- Strong attention to detail and document verification
- Ability to remain calm and effective under pressure
- Proactive and dependable, with a “can-do” attitude
- Highly adaptable and quick learner
- Experienced in conflict resolution and customer-facing roles
- Efficient in time management and workload prioritisation
- Skilled in independent work and collaborative teamwork
Skills & Achievements
From a young age, I have been passionate about aviation, which led me to join the Air Cadets. There, I developed core competencies in leadership, discipline, teamwork, and confidence through activities such as gliding, flying, and marksmanship. I have since completed my Private Pilot Licence (PPL) flying Cessna 152 and Cessna 172 aircraft — reinforcing my dedication to the aviation industry.
Timeline
Warehouse Operative
Poundland
08.2023 - 11.2025
Immigration Officer
Ryanair
11.2019 - 08.2023
Customer Service Agent
Jet2.com
02.2019 - 11.2019
Passenger Services Agent
Swissport
06.2017 - 02.2019
Catering & Assistant Manager
Compass Group
06.2015 - 06.2017
Degree - Airline & Airport Management with Commercial Pilot Training
Buckinghamshire New University
09.2011 - 09.2014
A-Level - Spanish (A), Business Studies (Merit), AS Media (C), AS ICT (C)
Greig City Academy – Sixth Form
09.2009 - 09.2011
BTEC Level 2 - Media
City & Islington College
09.2008 - 09.2009
Various Roles (Voluntary & Part-time)
01.2006 - 01.2011
GCSEs - English, Maths, Science & PE
Lea Valley High School
09.2003 - 09.2008