Deepanshu Sharma

• Loaded, unloaded, and moved material to and from storage and production areas.
• Kept warehouse stations and equipment in good working order in line with OSHA requirements.
• Used forklifts and pallet jacks to relocate products.
• Real-world application of inventory control principles
• Understanding supply chain dynamics
• Importance of accurate record-keeping
• Communication and teamwork
• Problem-solving and adaptability
• Time management and prioritization

In general, it helped me become literate in a bunch of new areas - enough so that I can understand the pieces of a business even if I’m not the expert - in other words, how to be a manager

• Managed inventory and sales tracking with full accountability for cash handling and daily reconciliations.
• Achieved 98% customer satisfaction through effective communication, upselling, and conflict resolution.
• Demonstrated reliability and initiative in a fast-paced, team-driven retail environment.

• Provided second-level technical support to B2B clients, improving resolution times by 25%
• Employee of the month for 3 consecutive months.
• Developed documentation for recurring queries and supported onboarding of new customers to internal systems
• Built strong rapport with clients and internal teams, ensuring clarity and trust throughout resolution processes.
• Recommended system upgrades that reduced downtime by 40%.
• Acted as SPOC for sales integration, supporting technical pre-sales.
• Recognized for delivering high levels of customer satisfaction.

• Directed operational strategy for career-mapping platforms reaching 1,000+ students.
• Scaled social media reach to 25,000+ by leading targeted marketing efforts.
• Designed UI/UX enhancements that improved platform retention by 30%.
• Managed productivity and HR analytics using TalentLMS and OpenHRMS systems.