Alketa Peci

England, United Kingdom | 2023 – Present

• Deliver high-quality, person-centred care in accordance with individualised care plans
• Monitor patients’ health and wellbeing, including taking and recording vital signs (e.g., temperature and pulse), and promptly report any changes to senior staff
• Assist with medication in line with training and protocols, including accurate completion of Medication Administration Record (MAR) charts
• Provide social and emotional support, offering companionship, reducing isolation, and encouraging participation in social activities
• Ensure a safe environment by following infection prevention, health & safety, and risk management procedures
• Communicate effectively and compassionately with clients, families, and multidisciplinary healthcare professionals to ensure continuity and quality of care

• Supported development and implementation of marketing strategies.
• Managed social media platforms by creating engaging content to enhance audience reach.
• Helped organise and deliver promotional campaigns.
• Collaborated with team members to improve brand visibility and performance.
• Demonstrated strong organisational, analytical, and communication skills.

• Delivered a high standard of customer service in fast-paced environments
• Managed customer interactions professionally, ensuring a positive experience
• Addressed and resolved customer enquiries and complaints efficiently
• Supported team operations to ensure smooth and effective service delivery
• Maintained excellent time management and attention to detail