Aliza Blackwell
Milton Keynes,Buckinghamshire
Summary
Responsible Team Member with punctuality and dedication. Offering two years of experience in Customer Service industry. Experienced in providing and dealing with customer enquiries to a high standard as well as focused on customer satisfaction. Eager to learn and develop further skills in similar industries.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work history
Waitress/Team member
Wing Kingz
Milton Keynes, Buckinghamshire
11.2021 - Current
- Collecting payments.
- Ensuring good quality of customer service, including greeting customers and providing strong product knowledge.
- Working as a part of a team to efficiently serve customers in a timely manner.
- Cleaning up to ensure a positive customer experience as well as maintaining optimal hygiene levels.
- Packaged products to safely deliver to customers.
- Hosted birthday celebrations for guests.
- Worked on the bar during peak times to help team members and serve customers as quickly as possible.
Architecture Assistant (Work experience)
Benchmark Architects LTD
Milton Keynes, Buckinghamshire
07.2022 - 07.2022
- Submitted ideas as part of the early stages of design processes.
- Produced digital conceptual models.
- Created and delivered project ideas.
- Learnt how to use new design software apps to visualise ideas and concepts.
- Visited sites and learnt about project requirements.
Customer service/Lobby
McDonalds
Milton Keynes, Buckinghamshire
09.2021 - 11.2021
- Investigating and resolving customer complaints.
- Checking product and service availability.
- Escalated inquiries to the appropriate team where necessary.
- Monitored quality and cleanliness.
- Worked as a apart of a team to efficiently serve customers as quick as possible.
Veterinary assistant (work experience)
Vets4Pets
Milton Keynes, Buckinghamshire
02.2020 - 02.2020
- Sterilised surgical equipment and preparation areas to meet hygiene standards.
- Restocking medicine and surgical equipment to ensure organisation.
- Feeding inpatients with specialised diets.
- Monitoring and recording inpatients temperatures and heartbeat.
- Observed theatre time.
Education
GCSEs - Maths, English, Science, Geography, Business, Food Preparation and Nutrition, and Art
The Radcliffe School
Milton Keynes 09.2018 - 05.2021
A-Levels - Pure Maths, Politics, and Psychology
The Radcliffe School
Milton Keynes 09.2021 - 06.2023
Skills
- Customer service
- Quality Assurance and Control
- Training and development
- Customer relations
- Multi-tasking
- Imitative
- Teamwork
- Devising schedules and deadlines
Hobbies
Army Cadets Force
Participated in Army Cadets twice a week throughout my teens. Went across the country for camp to participate in multiple competitions for various topics, such as first aid and skill at arms.
- Passed basic level and went onto level 1.
- Skills gained early on include leadership, teamwork and communication from meeting new people consistently.
Timeline
Architecture Assistant (Work experience)
Benchmark Architects LTD
07.2022 - 07.2022
Waitress/Team member
Wing Kingz
11.2021 - Current
Customer service/Lobby
McDonalds
09.2021 - 11.2021
A-Levels - Pure Maths, Politics, and Psychology
The Radcliffe School
09.2021 - 06.2023
Veterinary assistant (work experience)
Vets4Pets
02.2020 - 02.2020
GCSEs - Maths, English, Science, Geography, Business, Food Preparation and Nutrition, and Art
The Radcliffe School
09.2018 - 05.2021
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