Summary
Overview
Work history
Education
Skills
Languages
Accomplishments
References
Timeline
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Ava Phelan

Birmingham

Summary

A dedicated professional with a strong hospitality-focused mindset, demonstrating expertise in customer service and payment processing. Proficient in cleaning procedures, tills operation, and restaurant etiquette, ensuring seamless order taking and table clearing. Known for initiative and proactivity, with exceptional deadline management skills and the ability to work under pressure. Enthusiastic and motivated, showcasing flexibility and adaptability while maintaining patience and composure in dynamic environments. Committed to delivering outstanding service.

Overview

2
2
years of professional experience

Work history

Team member / waitress

Everyman cinema
Gerrards Cross, Buckinghamshire
07.2024 - 09.2024
  • Oversaw ticket sales, maintaining organisation during peak hours with high customer volume
  • Handling customer enquiries and concerns consistently.
  • Facilitated stock deliveries to ensure timely availability of inventory.
  • Upheld cleanliness standards of bar area.
  • Monitored films, events, pricing, and promotions to maintain readiness for shifts at all times.
  • Executed food and drink orders for customers in both seated area and theatres.
  • Accomplished smooth workflow during peak hours by maintaining constant communication with waitstaff and chefs.
  • Upheld strict hygiene practices whilst handling food items, reducing risk of cross-contamination.
  • Ensured guest satisfaction, always serving meals with a smile and friendly manner.
  • Warmly greeted guests upon arrival to create welcoming atmosphere.
  • Managed stress effectively during peak hours, maintaining high levels of productivity without compromising on quality service.
  • Maintained high standards of cleanliness in dining area by clearing tables quickly.

Administrative Assistant

Rockland Concrete LTD
Gerrards Cross, Buckinghamshire
05.2023 - 09.2025
  • Maintaining and securing filing systems, to ensure they were compliant with record keeping protocols.
  • Facilitated executive communications to enhance clarity and efficiency.
  • Organised team member schedules to maximise productivity and resource allocation.
  • Initiated purchase orders for office supplies ensuring cost-effective procurement.
  • Developed strong organisational skills through effective management of communication and scheduling.
  • Streamlined record keeping, ensuring easy retrieval of vital information when required.
  • Improved operational efficiency with meticulous data organisation and categorisation.
  • Managed large volumes of both structured and unstructured data using a combination of manual methods and automated tools.
  • Carried out day-to-day duties accurately and efficiently.
  • Successfully delivered on tasks within tight deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Consistently arrived at work on time and ready to start immediately.

Education

Junior Certificate - English, Irish, Maths, Science, Business, Music, PE, Geography, History

Presentation Secondary School
Thurles, Ireland
09.2018 - 06.2022

A levels - Maths, Media Studies, Psychology

St Marys School
Gerrards Cross, Buckinghamshire
09.2022 - 06.2024

BA - Filmmaking

Birmingham City University
09.2024 -

Skills

  • Initiative and proactivity
  • Deadline management
  • Ability to work under pressure
  • Flexibility and adaptability
  • Enthusiasm and motivation
  • Patience and composure
  • Cleaning procedures competence
  • Tills operation
  • Restaurant etiquette familiarity
  • Order taking proficiency
  • Hospitality-Focused mindset
  • Customer Service
  • Payment Processing
  • Table clearing

Languages

English
Native
irish
Fluent

Accomplishments

  • Junior Ceritificate
  • A-Level Certificate
  • Bronze Presidential Award
  • Over 6 years I took piano lessons, which I completed with a Distinction in Grade 5.
  • This has contributed to my strong love for film and passion to become a filmmaker in the future. I’m very dedicated to my studies, and piano has taught me the importance of consistency and hard work.

  • I spent a year during school volunteering with Down Syndrome Ireland, contributing to the development and support of individuals with special needs. This was incredible experience for me, and I really appreciated the time I spent with them and their families.
  • Along with this I volunteered my time for many charity events, helping raise lots of money and awareness for important causes. One example of this is working with a team to raise 1500 euros for a charity known as Trocaire, a charity who tackles poverty in many different countries such as Nepal.

References

References available upon request.

Timeline

BA - Filmmaking

Birmingham City University
09.2024 -

Team member / waitress

Everyman cinema
07.2024 - 09.2024

Administrative Assistant

Rockland Concrete LTD
05.2023 - 09.2025

A levels - Maths, Media Studies, Psychology

St Marys School
09.2022 - 06.2024

Junior Certificate - English, Irish, Maths, Science, Business, Music, PE, Geography, History

Presentation Secondary School
09.2018 - 06.2022
Ava Phelan