Summary
Overview
Work History
Education
Skills
Timeline
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Chiedza Melissa Mudzana

Cambridge,Cambridge

Summary

Currently pursuing a Master’s in International Business at Hult International Business School while working part-time, bringing a strong foundation in interpersonal communication, cross-cultural negotiation, and global business understanding. Known for a global mindset, entrepreneurial thinking, and adaptability, with a proven ability to thrive in diverse, fast-paced environments and contribute effectively to team success.

Overview

4
4
years of professional experience

Work History

Waitress/Team Member

Youngs' Pubs Station Tavern
Cambridge, Cambridge
09.2021 - Current
  • Collaborated with a team of 5 to manage restaurant bookings. Core responsibilities involved serving customer, making sure that they left satisfied and resolving any issues that they had.
  • Led a team of 5 members each shift and helped train new hires to help ensure smooth and high-quality service.
  • Managed the booking system and some of the events by organising custom bookings ensuring customer satisfaction and positive business ratings over the years.
  • Maximised peak hour efficiency by being resourceful in managing high-demanding tasks to reduce wait times.
  • Increased sales during holidays where the set target was £15,000 by 13% and during busy services by 16%.

Sports Massage Therapist

Coventry University
Coventry, COV
02.2022 - 04.2022
  • Communicated effectively with clients to understand their needs during 30-minute massage therapy sessions.
  • Maintained a positive attitude to make clients feel more welcome and comfortable.

Massage Therapist

Nuneaton Old Edwardians RFC
Coventry, COV
10.2020 - 12.2020
  • Managed time effectively during fast-paced rugby tournaments and football practice sessions.
  • Learnt to be more empathetic and developed more active listening which improved rapport with patients.

Retail Assistant

Primark
Cambridge, CAM
07.2016 - 09.2020
  • Structured the stockroom and presented everything in a neat and orderly fashion, processing customers payments and helping customers with anything they needed.
  • Ensured smooth transaction flow and good customer experience during peak hours.
  • Organised stock the stockroom allowing easy access to 1000's of items which allowed for more productivity.
  • Assisted customers resulting in more positive feedback reflected on excellent service.

Education

Master of Science - International Business

Hult International Business School
London
08.2025

Skills

Customer Journey Undestanding, Time Management, Analytical Thinking, Multilingual, Global mindset, Adaptability, Teamwork in diverse environments, Presentation & pitching skills, Entrepreneurial thinking, Relationship building and Management, Front desk management, Administrative support

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Timeline

Sports Massage Therapist

Coventry University
02.2022 - 04.2022

Waitress/Team Member

Youngs' Pubs Station Tavern
09.2021 - Current

Massage Therapist

Nuneaton Old Edwardians RFC
10.2020 - 12.2020

Retail Assistant

Primark
07.2016 - 09.2020

Master of Science - International Business

Hult International Business School

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Chiedza Melissa Mudzana