Aliya Mariam
Birmingham,West Midlands
Summary
Customer-focused and reliable retail assistant with experience delivering excellent service in busy retail environments. Skilled at assisting customers, handling transactions accurately, and resolving queries in a professional and friendly manner.
Comfortable working in fast-paced settings while maintaining attention to detail and strong teamwork. Eager to bring strong communication skills, a positive attitude, and a commitment to excellent passenger service to a Customer Service Agent role at Birmingham Airport.
Overview
3
3
years of professional experience
Work history
Retail assistant
The Range
2025.11 - Current
- Ensured visual merchandising standards with regular display updates.
- Handled cash register operations efficiently, minimising queue lengths at checkouts.
- Collaborated with store manager to identify fast-selling products and restock accordingly.
- Helped in the setup of special events and promotional activities within the store.
- Rotated stock periodically, reducing instances of expired or outdated inventory.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
Retail Assistant
WHSmith
Birmingham , West Midlands
2023.01 - 2024.02
- Ensured visual merchandising standards with regular display updates.
- Assisted in stock replenishment to maintain store appearance.
- Guided customers towards appropriate products based on their preferences, boosting overall satisfaction.
- Maintained clean shop floor, promoting a welcoming environment.
- Handled transactions, maintaining accurate till records.
- Delivered excellent customer service by answering queries and providing product information.
- Handled cash register operations efficiently, minimising queue lengths at checkouts.
Education
Diploma of Higher Education - Engineering
South and City College Birmingham
Birmingham 09/2024 -
GCSEs -
Holy Trinity Catholic School
Birmingham 09/2016 - 06/2021
Skills
- Customer service
- Communication
- Teamwork
- Problem solving
- Cash handling / till operation
- Working in fast-paced environments
- Attention to detail
Timeline
Retail assistant
The Range
2025.11 - Current
Retail Assistant
WHSmith
2023.01 - 2024.02
Diploma of Higher Education - Engineering
South and City College Birmingham
09/2024 -
GCSEs -
Holy Trinity Catholic School
09/2016 - 06/2021