Alison Ovington

Answer emergency calls from the elderly and vulnerable who have personal alarms and arrange the necessary help.

• Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
• Consistently achieved service rating targets, managing customer enquiries with personalised care and attention.
• Recorded information about inquiries and complaints within internal database.
• Participated in regular training to maintain up-to-date knowledge on company products and policies.
• Recorded and processed customer data accurately.

• Listened actively to offer accurate information and best solution to their needs.
• Recorded information about inquiries and complaints within internal database.
• Applied conflict management to stressed and concerned customers.
• Adhered strictly to policies and procedures for continued company compliance.
• Set appointments with field teams to carry out service changes or deliver new products.