Sekenkere Kenkie Moeng
Aylesbury,Buckinghamshire
Summary
A passionate philosophy PhD candidate with over five years of experience in customer services and marketing research. Strongly aware of the ethical and confidentiality issues surrounding shame and stigma HIV carries. Able to work independently and as part of a multidisciplinary team. Expert user of specialized software packages including (Word, Excel, PowerPoint, SharePoint, Exchange, One-Drive and Teams. Possesses strong analytical and problem-solving skills developed through academic practice and voluntary work. Proposed PhD research topic: A qualitative exploration of Shame and Stigma HIV carries, Epistemic justification theory of emotions.
Overview
19
19
years of professional experience
3
3
years of post-secondary education
Work history
Customer Service Team Member
Ocado Group
2023.10 - Current
- Interacting with customers in on daily basis, providing them with information about company products and services to enhance their buying decision.
- Fully research the items including ensuring that the items have sold previously and/or are likely to sell.
- Researching and collating evidence to be sent with items.
- Attending to customers either in person or over the phone, taking their inquiries and providing useful answers to give them clear direction on what they want.
Delivery rider
Deliveroo
Aylesbury, Buckinghamshire
2019.01 - Current
- Collecting customer orders and get them delivered to their homes and place of work
- Collecting food from restaurants and their shopping
- Resolving any order issues related with Deliveroo rider support.
Storeman
HS2/ J Coffey Infrastructure, C1 Align South
2023.01 - 2023.07
- Conduct periodic stock taking activities
- Ordering, Receiving, storing, assembling, packing, issuing and/or unpacking of goods, power tool and construction materials, traffic signs as well as welfare materials from the store to the communal area
- Conduct weekly PUWER tools inspection
- Work with multiple stakeholders, e.g., Speedy
- Collaborate with delivery members of Align and Kelt bray, Subcontractors and other stakeholders
- Receive, check and put away product as needed
- Ordering and issuing PPE in line with the site safety requirement and job specifics
- Organising briefings and aiding in any ad hoc admin duties
- Organising skips for mixed general waste, wood, COSH and metal to follow the environmental law
- Take responsibility for supporting the development of the stores function and improving existing processes
- Support and help the site supervisor with correspondence, document management as well as general office administration.
Storeman
HS2 / Carmichael UK, Chilterns
2022.07 - 2023.01
- Conduct periodic stock taking activities
- Ordering, Receiving, storing, assembling, packing, issuing and/or unpacking of goods and construction materials, traffic signs as well as welfare materials from the store to the communal area ⦁ Work with multiple stakeholders, e.g., Speedy
- Collaborate with delivery members of EKFB, Subcontractors and other stakeholders
- Receive, check and put away product as needed
- Ordering and issuing PPE in line with the site safety requirement and job specifics
- Organising briefings and aiding in any ad hoc admin duties
- Organising skips for mixed general waste, wood, COSH and metal to follow the environmental law
- Supply welfare materials, water, sanitary, coffee, sugar and milk as needed
- Take responsibility for supporting the development of the stores function and improving existing processes ⦁ Support and help the site supervisor with correspondence, document management as well as general office administration.
Gunner
HM Forces, Army, MT
2009.08 - 2011.01
- In 7 Para RHA, my job role includes:
- Servicing land rovers, Lorries, carry out first parade and kit maintenance.
2009.05 - 2009.07
- Completed phase 2 training that included: ⦁ Completed of my Cat B Driving license
- Attended and completed part 1 Signaller course
- Training on other weapon systems including live firing.
2008.10 - 2009.05
- Completed basic military training, which included: ⦁ Field craft, Physical fitness, Classroom work, training on weapon systems and live firing
- All this training was carried out under extreme pressure and often in arduous conditions
- On completion of basic training, I received a medal for PT (physical training and endurance), which made it more rewarding and gave me boost before moving on to my phase 2 training.
District Area Manger
Scottish and Southern Energy
2007.07 - 2008.09
- Sales of gas, electric and phone services to customers, advising customers on how to change to cheap tariffs and on boarding new clients and selling phones products, which included cold calling (door to door) and face to face sales
- Managing a team of sixteen area sales agents, with ability to exceed daily targets.
Legal Secretary/ Assistant
NKOMA MOENG ATTORNEYS
2005.01 - 2007.07
- Administrative duties
- Answer and direct phone calls
- Maintains office supplies by checking stocks; placing and speeding up orders; Handling communication with clients, witnesses etc
- Evaluating new products
- Welcomes guests and clients by greeting them in person or on the telephone; answering or directing inquiries
- Produces information by transcribing, keep contact lists, formatting, inputting, editing, retrieving, copying, and transmitting text, data, and graphics; coordinating cases
- Virtual Work Experience Programme (2020) - (10.5 hours)
- Company Name: Took part in the Pinsent Masons Virtual Experience Programme with Inside Sherpa
- Tasks Completed ⦁ Task 1 - Foreign Company carrying on business in UK
- Task 2 - Advice about the effect of a “time-bar” ⦁ Task 3 - Nomination of Arbitrator ⦁ Task 4 - Incorporation of a company ⦁ Task 5 - Draft Witness Statement ⦁ Task 6 - Execution of a Contract
- Gained the following Skills: ⦁ Legal Research ⦁ Memorandum Drafting ⦁ Client Communication ⦁ Written Communication ⦁ Giving Practical Advice ⦁ Structuring Answers ⦁ Oral Communication
Education
MBA (Masters of Business Administration) - Business
Arden University
City of London 2022.10 -
LLB(Honours) - Law
Arden University
2019.02 - 2022.03
Skills
Core Skills:
- Competent in designing, executing and analyzing quantitative and qualitative research projects and interviewing participants following ethical and legal guidelines
- MS Office (0365) packages and Presentations skills
- Training and on-boarding people onto new systems and technologies
- Excellent interpersonal and people management skills
- Good communicator, both verbal and written
- Ability to communicate, present and organize time effectively
- Excellent people and communication skills at all levels
- Experience using
- Microsoft Office suite including Microsoft Teams
- Ability to work and build external and internal relationship
- Ability to work independently under a minimum supervision
- Flexible with travel and working hours
- Experience working with multiple stakeholders
- Data confidentiality
- Customer experience
- Microsoft Office Suite
- Lead management
- Customer retention
- Advanced product knowledge
- Office 365 usage
- Staff training and mentorship
Accomplishments
- Membership: Aspiring Solicitors
- Membership: Chartered Management Institute (CMI)
- Events attended: Ethnicity and Religion in the Application Process and in Practice
- Venue: Bryan Cave Leighton Paisner, London
- Event attended: BCLP Social Inclusion and Ethnicity Network, London
- Other Personal Interests⦁ Computer repairs and maintenance
- YouTube Channel creator for my kids YouTube channel (TTT KIDS)
- Producing Videos, Recording, Gaming and videos editing using:⦁ Filmora⦁ Canva⦁ Adobe⦁ KineMaster⦁ Adobe Video Editing
- Mechanical and car repairs
Affiliations
Member of Chartered Management Institute (CMI)
Timeline
Customer Service Team Member
Ocado Group
2023.10 - Current
Storeman
HS2/ J Coffey Infrastructure, C1 Align South
2023.01 - 2023.07
MBA (Masters of Business Administration) - Business
Arden University
2022.10 -
Storeman
HS2 / Carmichael UK, Chilterns
2022.07 - 2023.01
LLB(Honours) - Law
Arden University
2019.02 - 2022.03
Delivery rider
Deliveroo
2019.01 - Current
Gunner
HM Forces, Army, MT
2009.08 - 2011.01
2009.05 - 2009.07
2008.10 - 2009.05
District Area Manger
Scottish and Southern Energy
2007.07 - 2008.09
Legal Secretary/ Assistant
NKOMA MOENG ATTORNEYS
2005.01 - 2007.07