ALISON MCKAY
BANGOR,Ards and North Down
Summary
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Hard-working employee with strong organisational skills. Achieves company goals through exceptional planning and prioritisation.
Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements.
Overview
28
28
years of professional experience
10
10
years of post-secondary education
Work history
MEDICAL SECRETARY
BELFAST HEALTH & SOCIAL CARE TRUST
BELFAST, ANTRIM
06.2000 - Current
- Transcribed medical reports accurately, reducing errors in documentation.
- Facilitated clear communication between patients and healthcare providers.
- Executed tasks given by healthcare professionals effectively leading to smooth workflow.
- Contributed to team meetings, providing relevant insights from front desk activities.
- Provided administrative support to medical staff, enhancing their productivity levels.
- Scheduled appointments to reduce patient waiting times.
- Developed friendly relationships with patients to improve their comfort level during visits.
- Managed medical records, ensuring accuracy and accessibility.
- Answered phone enquiries and transferred calls to specific departments.
- Addressed questions, escalating issues and complaints to management.
Customer sales assistant
TESCO
BELFAST, ANTRIM
09.1998 - 06.2002
- Collaborated with team members to meet daily sales targets.
- Processed transactions, ensuring accuracy at all times.
- Ensured compliance with health and safety regulations within the retail environment.
- Upheld company policies whilst dealing with customers complaints or queries.
- Prioritised tasks effectively for optimal workflow.
- Sliced and weighed deli items for accurate sales records.
- Offered samples to customers, leading to increased sales.
- Handled stock rotation to maintain freshness of products.
- Assisted with inventory management for smoother operations.
- Ensured smooth running of front-end operations during busy periods.
- Maintained cleanliness and hygiene to uphold food safety standards.
Education
NVQ Level 2 - HEALTH & SOCIAL CARE
BELFAST MODEL SCHOOL FOR GIRLS
BELFAST 09.1992 - 06.1997
GCSEs -
BELFAST MODEL SCHOOL FOR GIRLS
BELFAST 09.1992 - 06.1997
Skills
- Patient relation building
- Electronic health records management
- Confidentiality management
- Time management efficiency
- Patient/customer liaison
- Multitasking
- Decision-Making
- Initiative taking
Timeline
MEDICAL SECRETARY
BELFAST HEALTH & SOCIAL CARE TRUST
06.2000 - Current
Customer sales assistant
TESCO
09.1998 - 06.2002
NVQ Level 2 - HEALTH & SOCIAL CARE
BELFAST MODEL SCHOOL FOR GIRLS
09.1992 - 06.1997
GCSEs -
BELFAST MODEL SCHOOL FOR GIRLS
09.1992 - 06.1997