Tammy Hambly
Wadebridge,Cornwall
Summary
Organised and dependable administrator with 28 years of experience. Ready to help visitors, assist staff and complete different clerical tasks. Successful at managing multiple priorities with positive attitude. Willing to take on greater responsibilities to meet team goals.
Overview
28
28
years of professional experience
Work History
Medical Secretary & Team Administrator
Cornwall NHS Foundation Trust
Bodmin, Cornwall
07.2023 - Current
- Provide secretarial duties to the consultant and wider medical team.
- Communicate with other health care professionals regarding patients, referrals, prescriptions and Mental Health Act requirements.
- Maintaining confidentiality and sensitivity when dealing with contentious and complex information.
- Able to demonstrate empathic, reassuring and persuasive skills when dealing with vulnerable and distressed patients and signpost to appropriate team member.
- Managed office supplies.
- Plan, organise and prioritise own workload.
- Arranging meetings.
- Coordinating and producing correspondence in a timely manner.
- Responsible for up to date maintenance of medics diaries.
- Audio typing reports.
- Minute taking.
Recruitment Administrator
Cornwall Foundation NHS Trust
Bodmin, Cornwall
11.2021 - 07.2023
- Support with all aspects of administration, opening and sending post, archiving and filing recruitment data, processing HR records, opening and closing job vacancies through NHS jobs.
- Encourage applicants to use the online job application service and to manage applications through NHS jobs.
- Work closely with recruiting managers to chase short listing and arrange interviews
- Complete pre-employment checks for applicants ie DBS checks, reference checking within strict deadlines.
- Point of contact for candidates and new employees whilst employment checks are being completed.
- Maintain strict confidentiality at all times.
- Assist with interview scheduling, facilitating timely meetings between hiring managers and applicants.
- Guide new starters through onboarding process.
Customer Care Advisor
Barclays Bank
Wadebridge, Cornwall
07.2005 - 11.2021
- Provide excellent customer service and responses face to face or via the telephony service.
- Personalise each customer interaction ensuring the best possible experience is delivered at all times.
- Fulfil customer requests in a professional and empathetic manner.
- Use my initiative in developing resolutions by telephone, electronic communication or in person, ensuring the right outcome for the customer.
- Break down complex issue or customer queries to fully understand cause, impact and solution.
- Proactive in understanding customer needs and seek to provide personalised and effective outcomes for the customer and the bank at first point of contact.
- Ensure vulnerable customers are identified and supported accordingly.
- Oversaw all transactional services, including bank deposits, withdrawals and financial transfers.
- Ensured safety and confidentiality of customer and bank assets, adhering to bank security policies across all tasks.
Office Administrator
Fulfords Estate Agents
Truro, Cornwall
04.2004 - 07.2005
- Produced thorough, accurate property details for timely release onto company website and local newspapers.
- Maintained clean, tidy working environments to enhance customer experience.
- Handled incoming property enquiries warmly and professionally.
- Used excellent communication and collaboration skills to work effectively with estate agents, swiftly and accurately launching new properties to market.
- Solved customer issues and disputes through careful research and active communication.
Editorial Assistant
Packet Newspapers
Falmouth, Cornwall
01.2001 - 04.2004
- Managed incoming and outgoing calls for the Editorial department, with a professional telephone manner in order to resolve customer enquiries.
- Sorting and distributed business correspondence to correct department or staff member.
- Provide a welcoming environment in the receptionist area and fielding requests for information.
- Managed office supplies and placing orders to maintain adequate stock levels.
- Maintaining office files, both electronic and hard copies.
- Accurate and timely data inputting
Bakery Assistant
ASDA
Penryn, Cornwall
03.1997 - 04.2001
- Replenished stock shelves to ensure constant product availability.
- Ensured cleanliness of bakery and preparatory area, strictly following safety and disinfection guidelines to sustain a safe work environment.
- Merchandising skills to promote specials and display products to increase sales.
- Warmly greet customers and to maintain exceptional customer service standards.
Education
GCSE -
Wadebridge Comprehensive School
Higher National Diploma - B Tec National Diploma in Child Care Studies
St Austell College
NVQ Level 3 -
Night School
Skills
- Microsoft Office
- Administrative support
- Customer service expert
- Problem solver
- Written and verbal communication skills
- Adaptive team player
- Professional demeanour
- Complaint handling and resolution
- System implementation
- Compassionate
- Patient relation building
- Professional empathy
- Efficient time management
- Typing proficiency
Timeline
Medical Secretary & Team Administrator
Cornwall NHS Foundation Trust
07.2023 - Current
Recruitment Administrator
Cornwall Foundation NHS Trust
11.2021 - 07.2023
Customer Care Advisor
Barclays Bank
07.2005 - 11.2021
Office Administrator
Fulfords Estate Agents
04.2004 - 07.2005
Editorial Assistant
Packet Newspapers
01.2001 - 04.2004
Bakery Assistant
ASDA
03.1997 - 04.2001
GCSE -
Wadebridge Comprehensive School
Higher National Diploma - B Tec National Diploma in Child Care Studies
St Austell College
NVQ Level 3 -
Night School
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