ALISHA SIBANDA-KANGA
Milton Keynes,Buckinghamshire
Summary
Resilient young professional with a strong foundation in customer service and hospitality, complemented by expertise in shop floor maintenance and sales promotions execution. Proficient in cash-handling, till accuracy, and stock management, ensuring seamless operations and enhanced customer satisfaction. Known for building positive relationships with customers and team members while delivering a welcoming, high-quality service. Energetic, organised, and committed to supporting team goals, maintaining high standards, and contributing positively to daily operations. Thrives in fast-paced environments, has a flexible schedule and is available on weekends, weekdays, evenings, and holidays.
Overview
2027
2027
years of professional experience
Work history
Retail assistant
Primark
Milton Keynes , Buckinghamshire
2026.04 - Current
- Supported in-store promotional campaigns, including Primark’s Soccer Aid for UNICEF fundraising initiative, engaging customers at tills and encouraging donations through confident communication and customer interaction.
- Supported sales performance through effective product presentation, visual merchandising, stock displays, and preparation of new product launches.
- Managed customer returns and restocked items efficiently, ensuring product availability and maintaining high shop floor standards.
- Delivered excellent customer service by assisting customers with product recommendations, outfit choices, and enquiries to enhance their shopping experience.
- Collaborated with colleagues in a fast-paced retail environment to support daily operations and meet customer needs.
Customer assistant
John Lewis and Partners
Milton Keynes , Buckinghamshire
2025.11 - 2025.12
- Delivered high-quality customer service in a premium retail environment, supporting customers with enquires, purchases, and product fitting.
- Supported daily store operations by maintaining fixtures, replenishing stock, and working collaboratively with team members to deliver an efficient shopping experience during busy trading periods.
- Maintained fitting rooms and store presentation through regular checks, organisation, and attention to detail.
- Handled cash and card transactions accurately, operating tills accordingly and responsibly, including refunds and exchanges.
- Regularly supported the in-store café (“A Place to Eat”) during peak periods, adapting quickly to a fast-paced hospitality setting
- Assisted café staff by clearing and cleaning tables, organising trays, helping customers, and maintaining hygiene standards.
Optician (shadowing)
Hammond And Dummer
Milton Keynes, Buckinghamshire
2025.03 - 2025.03
- Gained insight into the delivery of patient-focused eye care by observing optical examinations, clinical procedures, and the use of diagnostic technology to support accurate assessments.
- Developed an understanding of the importance of accurate information handling, attention to detail, and following procedures within a healthcare environment.
- Communicated professionally with patients and staff, supporting a welcoming and efficient experience while observing effective patient care practices.
- Supported day-to-day practice operations through stock organisation, maintaining displays, and assisting with administrative tasks to improve workflow.
- Developed strong organisational, teamwork, and time-management skills by balancing customer interaction, administrative responsibilities, and observing clinical processes.
Parliamentary Work Experience Student
Emily Darlington MP
Milton Keynes, Buckinghamshire
- Communicated with local residents, responding to queries, and offering solutions to public complaints in a professional manner.
- Developed public speaking and presentation skills through group discussions and meetings.
- Improved teamwork and IT skills by collaborating with a team on research and digital scheduling tasks.
- Gained transferable skills in customer interaction, organisation, and professional communication.
Education
A-Levels - Biology, Chemistry & Law
Walton High School
Milton KeynesGCSEs - English lit, Maths, Chemistry, Biology, Physics, Business, Finance, History
Stantonbury School
Milton KeynesSkills
- Customer service and hospitality
- Sales promotions execution
- Cash handling and accuracy
- Data entry and analysis
- Analytical skills
- Stock management
- Product knowledge
- IT proficiency, including Microsoft Office
- Email communication and digital scheduling
- Public speaking and presentation skills
- Teamwork and collaboration
Affiliations
- Is actively participating in the 5D Trust sports competition for sixth form
- Aims to read 3 books a month alongside full-time studies
- Organises choir practice for young children in church - developing management skills
Timeline
Retail assistant
Primark
2026.04 - Current
Customer assistant
John Lewis and Partners
2025.11 - 2025.12
Optician (shadowing)
Hammond And Dummer
2025.03 - 2025.03
Parliamentary Work Experience Student
Emily Darlington MP
A-Levels - Biology, Chemistry & Law
Walton High School
GCSEs - English lit, Maths, Chemistry, Biology, Physics, Business, Finance, History
Stantonbury School