Summary
Overview
Work history
Education
Skills
Timeline
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Bhumisa Sapkota

Oxford,Oxfordshire

Summary

As a dedicated Year 13 student, I am passionate about delivering exceptional service in a dynamic environment. I understand the importance of top-quality service in a university setting, where students and staff rely on efficient and friendly interactions. I also understand that Oxford University is a reputable and highly praised institution which makes me more keen to be able to improve my own skill sets and gain further knowledge working here in the food service industry. My experience in hospitality and retail has equipped me with strong communication skills and a proactive approach to anticipating needs. I thrive in collaborative settings, enjoying the opportunity to work as part of a team to achieve common goals as well as being committed to maintaining high standards of cleanliness and organization.

Overview

2
2
years of professional experience

Work history

Retail assistant

Primark
Oxford, Oxfordshire
10.2024 - Current
  • Assisted customers with inquiries, purchases, and complaints, always maintaining a professional and approachable demeanor—a skill essential for interacting with college students and visitors.
  • Frequently performed manual handling duties, such as restocking shelves, organizing inventory, and carrying stock, which has prepared me for similar responsibilities such as setting up dining areas and managing heavy equipment.
  • Ensured adherence to health and safety policies, maintaining a safe environment for customers and staff—transferable to maintaining safety in food service environments.

Volunteer

John Radcliffe Hospital
Oxford, Oxfordshire
07.2024 - Current
  • Assisted patients, including those with disabilities, in navigating the hospital and getting to their appointments, enhancing my communication skills and ability to offer compassionate, respectful assistance.
  • Worked with a diverse range of individuals, showcasing empathy and adaptability in supporting people with varying needs—skills directly transferrable to providing excellent service to students and staff in the college.
  • Collaborated with other volunteers and staff, developing teamwork and organizational abilities while contributing to a smooth and efficient service experience.

Waitress

Yeti, Nepalese Restaurant
Oxford, Oxfordshire
12.2022 - 05.2023
  • Provided professional and friendly table service at events and dinners, ensuring timely and accurate service of food and drinks, which aligns with the demands of formal college events.
  • Set up and cleared tables, polished cutlery and glassware, and maintained cleanliness in all service areas, ensuring high standards of hygiene and presentation.
  • Handled customer interactions in a warm, professional manner, fostering a welcoming environment for diverse guests—skills crucial for assisting members and visitors in the college.
  • Worked collaboratively with kitchen staff and other waiters, ensuring smooth communication and service delivery, particularly during peak hours.

Education

A-Levels -

The Cherwell School
Oxford
09.2023 -

GCSEs -

The Oxford Academy
Oxford
09.2018 - 07.2023

Skills

  • Conflict Resolution: Developed the ability to handle customer complaints and resolve issues efficiently in both retail and hospitality, ensuring a positive experience for all involved
  • Multitasking: Proven ability to juggle multiple responsibilities effectively, such as managing tables, serving food, and handling customer requests simultaneously, which will be valuable during busy college events and service times
  • Excellent Work Ethic: Demonstrated reliability, punctuality, and a strong sense of responsibility across various roles Consistently delivered quality service and went above expectations, contributing to team success
  • Coachable: Quick to learn new procedures, processes, and skills, demonstrated by adapting to various roles in retail and hospitality environments Open to feedback and continuously improving to contribute positively to team efforts
  • Team Worker: Collaborated effectively with colleagues in both retail and hospitality settings, ensuring smooth operations and a positive atmosphere Committed to working together to achieve common goals

Timeline

Retail assistant

Primark
10.2024 - Current

Volunteer

John Radcliffe Hospital
07.2024 - Current

A-Levels -

The Cherwell School
09.2023 -

Waitress

Yeti, Nepalese Restaurant
12.2022 - 05.2023

GCSEs -

The Oxford Academy
09.2018 - 07.2023

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Bhumisa Sapkota