Alisha Shaikh
Bolton,greater manchester
Summary
Highly motivated and has a strong foundation in customer service. Proven ability to prioritise, manage multiple tasks and work in both independent and team settings.
Overview
4
4
years of professional experience
Work history
Admin
Brandwood primary school
Bolton, greater manchester
07.2025 - 09.2025
- Took on the responsibility of organising and collecting essential paperwork from parents/ carers. I ensured confidentiality when dealing with documents and followed safeguarding protocol.
- Answered and made phone calls, demonstrating clear communication skills, communicating between parents and the school to ensure all information was passed on efficiently.
- Created a strong relationship with the community by building trust through quick and effective problem solving, providing clear instructions and correct information.
- Demonstrated teamwork by taking on tasks assigned for colleagues e.g. printing worksheets and completing a clear hand over at the end of my shift, allowing the workflow to continue undisrupted.
- Positive attitude which contributed to a positive work environment.
Sales aassociate
British Heart foundation
Bolton, Greater Manchester
12.2023 - 10.2024
- Handled confidential customer information.
- Handled cash and card payments at the till.
- Took phone calls and dealt with customers in person which allowed me to strengthen my communication skills. Spoke confidently to manage various queries or issues. Also asked for support when further guidance was required.
- Used electronic booking systems to collect and log essential delivery information to support the smooth running of deliveries.
- Managed tasks such as pricing stock and sorting shelves, this allowed to improve multitasking skills and practice prioritising tasks efficiently.
Sales associate
Bernardo's
Bolton, Greater Manchester
01.2022 - 12.2022
- Managed inventory, removing old stock from the shop floor and replacing with new stock; organising stock to be sent to other stores; ensuring shelves were fully stocked neatly and with appropriately priced products.
- Assisted shoppers with product selection, allowing them to have a positive experience and leave the shop satisfied.
- Communicated with the community which created a friendly environment.
- Welcomed customers into the shop by advertising fundraising events taking place in the shop. Engaged with customers to share the reason for fundraising to boost engagement.
Education
A-Levels - Biology
Runshaw College
Leyland 09/2023 - 06/2025
A-Levels - Chemistry
Runshaw College
Leyland 09/2023 - 06/2025
A-Levels - Englis literature
Runshaw College
Leyland 09/2023 - 06/2025
GCSEs - English Literature and English language
Ladybridge high school
Bolton 09/2018 - 06/2023
GCSEs - Maths
Ladybridge high school
Bolton 09/2018 - 06/2023
GCSEs - Combined science
Ladybridge High school
Bolton 09/2018 - 06/2023
Skills
- Whilst taking on these different yet similar roles it has increased my confidence to communicate between customers and parents
- Allowed me to acquire skills for written communication by sending professional emails to get across important information between my colleagues and also clear verbal communication on the phone to get information across
- Managing my time has given me the opportunity to balance both my volunteering opportunities whilst studying
- Whilst volunteering on the shop floor at The British Hear Foundation I have been able to confidently communicate with customers understanding their needs and creating a comfortable shopping environment
Languages
Urdu
Intermediate
Timeline
Admin
Brandwood primary school
07.2025 - 09.2025
Sales aassociate
British Heart foundation
12.2023 - 10.2024
Sales associate
Bernardo's
01.2022 - 12.2022
A-Levels - Biology
Runshaw College
09/2023 - 06/2025
A-Levels - Chemistry
Runshaw College
09/2023 - 06/2025
A-Levels - Englis literature
Runshaw College
09/2023 - 06/2025
GCSEs - English Literature and English language
Ladybridge high school
09/2018 - 06/2023
GCSEs - Maths
Ladybridge high school
09/2018 - 06/2023
GCSEs - Combined science
Ladybridge High school
09/2018 - 06/2023
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