Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Israel Umweni

Leicester

Summary

Dedicated professional with a strong focus on customer satisfaction and quality assurance, leveraging expertise in customer service orientation, conflict resolution, and effective communication to build lasting relationships. Skilled in inventory management, food safety knowledge, and manual handling techniques, ensuring operational efficiency and adherence to safety standards. Adept at handling customer complaints with empathy and resilience under pressure while maintaining a commitment to excellence in food preparation and supplier negotiations.

Overview

2
2
years of professional experience

Work History

Catering assistant

Elior Uk
06.2023 - 02.2025
  • Handled cash transactions with customers, maintaining integrity and accuracy at all times.
  • Operated cash register to quickly process sales, maintaining excellent customer service levels.
  • Kept appropriate stock levels to match expected demand.
  • Provided top-quality customer service, resulting in high levels of customer satisfaction.

Sales Assistant

Foot Locker
02.2023 - 09.2023
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.

Brand ambassador

The blackstar group
09.2022 - 02.2023
  • Connected with 120 potential customer each day, managing promotional materials contributing to a 34% increase in brand awareness
  • Built relationships and rapport quickly for positive public and staff communications.
  • Answered questions and offered advice on available products and services.
  • Provided product knowledge to customers with enthusiasm and accuracy.

Education

Bachelor of Science - Accounting and Finance

University of Leicester

Btec - Business

Nottingham College

GCSEs - Maths, English, Business

Nottingham College

Skills

    Customer service orientation

  • Provided excellent customer service by engaging with customers, answering queries, and offering product recommendations Gained through Brand Ambassador and Sales Assistant roles, where ensuring customer satisfaction and a positive experience was a priority

    • Relationship building

  • Developed strong rapport with customers and colleagues to create a welcoming and efficient work environment Demonstrated as a Sales assistant, where building relationships increased brand awareness and customer engagement

    • Planning and organisation

  • Finished each degree assignment in advance of the deadline whilst working part-time, demonstrating
    effective organisational skills with the ability to multi-task and priorities

    • Effective communication

  • Adapted communication style to suit customers and colleagues, ensuring clear and helpful interactions Proficient in adapting communication to a client’s needs to ensure full understanding and confidence in the services provided

    • Resilience under pressure

  • Thrived in high-pressure environments, managing multiple tasks while maintaining efficiency and quality Strengthened through Sales assistant and Catering assistant roles, where handling peak service hours and large customer volumes required composure and adaptability

Languages

English
Fluent
Italian
Native

Timeline

Catering assistant

Elior Uk
06.2023 - 02.2025

Sales Assistant

Foot Locker
02.2023 - 09.2023

Brand ambassador

The blackstar group
09.2022 - 02.2023

Btec - Business

Nottingham College

GCSEs - Maths, English, Business

Nottingham College

Bachelor of Science - Accounting and Finance

University of Leicester

Similar Profiles

CREATE PROFILE
Israel Umweni