Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Aline Piton

Liverpool

Summary

Detail-oriented laboratory professional with expertise in quality control, assay development, and regulatory compliance. Skilled in conducting precise analyses, validating data, and utilizing advanced laboratory techniques to support research and diagnostics. Experienced in medical laboratory quality assurance, GLP standards, and immunological testing for disease diagnosis. Proficient in laboratory information management systems (LIMS) and IT tools to optimize operations and reporting. Adept at managing audits, implementing new assays, and driving quality improvements. Strong problem-solver and communicator, fostering collaboration and operational excellence in laboratory environments.

Overview

5
5
years of professional experience
1
1
year of post-secondary education
1
1
Certification

Work History

Clinical Laboratory Analyst

Randox Laboratories
Warrington
05.2023 - Current
  • Responsible for conducting clinical diagnostic testing on blood, urine, and swab samples, with a focus on clinical chemistry and immunoassay analyses.
  • Accustomed to a high-volume environment, processing and reviewing hundreds of samples daily while managing pressure and tight deadlines.
  • Operates and maintains automated analytical systems, ensuring accuracy through calibration, troubleshooting, and method validation.
  • Maintains strict adherence to quality control protocols, chain of custody procedures, and regulatory standards, utilizing Laboratory Information Management Systems (LIMS) for data management and documentation.
  • Oversees external quality assurance programs (EQA/IQC) and ensures all assays meet validation and technical requirements.

Customer Care Associate

Conduent
Poole
03.2022 - 12.2022
  • Managed remote customer support teams for Portuguese-speaking clients across multiple time zones.
  • Efficiently handled customer inquiries, issue resolution, and complaints via phone, chat, and email, ensuring adherence to established processes.
  • Maintained regular communication with the team to uphold clear expectations and deliver exceptional first-line support.
  • Consistently achieved quality benchmarks, operational goals, and high CSAT scores.
  • Focused on delivering swift resolutions and a positive customer experience, demonstrating a strong commitment to service excellence.

Healthcare Professional

Luxurycare Aranlaw House
Bournemouth, England
09.2020 - 05.2022
  • Provided personalized care to residents with dementia, assisting with daily needs, including mobility aid (hoist and stand aid).
  • Maintained accurate records, fostered strong relationships with residents, and stayed up-to-date with best practices and regulations.
  • Trained in medication administration, first aid, and specialized dementia care techniques.
  • Gathered essential medical data and delivered compassionate personal care, ensuring residents' comfort, dignity, and well-being.

Education

Master of Science - Infection & Immunity

University of Leicester
Leicester
09.2022 - 03.2024

Skills

  • Immunoassays
  • Laboratory automation systems
  • Laboratory information systems use
  • PCR techniques proficiency
  • Research design interpretation
  • Biochemical analysis techniques
  • Haematology testing
  • ELISA procedures understanding
  • Biostatistics
  • Quality Control Analysis

Certification

• Member of the Institute of Biomedical Science (MIBMS) – Membership Number: 435603 (Member since April 2024).

• Member of the European Federation of Clinical Chemistry and Laboratory Medicine (EFLM) – Membership Number: 16843 (Member since January 2024).

Languages

English
Fluent
Portuguese
Native
Italian
Elementary

Timeline

Clinical Laboratory Analyst

Randox Laboratories
05.2023 - Current

Master of Science - Infection & Immunity

University of Leicester
09.2022 - 03.2024

Customer Care Associate

Conduent
03.2022 - 12.2022

Healthcare Professional

Luxurycare Aranlaw House
09.2020 - 05.2022

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Aline Piton