Alicja Tatiana Sadeghi Taghiabad
St. Helens
Summary
Highly motivated, performance-driven and forward-thinking individual with exceptional soft skills around health care and trimming hearing aids.
Hard-working, honest, able to take initiative and go beyone the
expectations of employer.
Overview
16
16
years of professional experience
1
1
Certification
Work history
Customer Service Support
InPost
Warrington
2025.10 - Current
- Supported customers with parcel collection, returns, and locker troubleshooting, ensuring quick and accurate resolution of issues.
- Handled delivery queries, missing parcel reports, and locker access problems with a calm, solution‑focused approach.
- Provided clear, friendly guidance to customers in person and via support channels, maintaining a positive brand experience.
- Logged incidents, customer interactions, and locker faults accurately into internal systems to support smooth operations.
- Worked closely with couriers, depot staff, and customer service teams to ensure timely parcel handling and issue escalation.
- Consistently met service-level expectations, contributing to high customer satisfaction scores at the parcel point.
- Collaborated with couriers, warehouse teams, and regional managers to resolve delivery delays, missing parcels, and routing issues.
- Monitored parcel locker performance, reported technical issues, and coordinated maintenance requests to minimise downtime.
- Maintained clear communication with customers, drivers, and internal teams to support daily operations.
Customer Service Driver
Enterprise Rent-A-Car
St. Helens
2025.03 - 2025.09
- Delivered rental vehicles to customer homes, workplaces, and partner locations across the region, ensuring timely and accurate handovers.
- Planned efficient delivery and collection routes using navigation tools to minimise delays and fuel usage.
- Performed pre‑delivery and post‑collection vehicle condition checks, documenting mileage, fuel levels, and any damage with accuracy.
- Followed all road safety regulations and company policies, maintaining a clean driving record.
- Ensured vehicles were fuelled, cleaned, and prepared to company standards before delivery.
- Managed multiple daily deliveries and collections while consistently meeting deadlines.
Van Driver
Amazon
Warrington
2024.11 - 2025.02
- Maintained excellent customer relationships by greeting them warmly and politely when delivering
mail. - Independently loaded parcels, letters and other mail into vans in correct order, ready for deliveries.
- Utilised problem-solving skills to overcome unexpected challenges during deliveries, ensuring customer satisfaction.
- Consistently maintained safe, responsible driving, representing company professionally.
Company Driver
IFCO
Warrington
2023.08 - 2023.12
- Provided courteous and professional service to all passengers.
- Maintained confidentiality of sensitive information during transport.
- Assessed vehicle performance and reported issues to the maintenance team.
- Transported company executives to various locations, maintaining punctuality and safety by car or van.
Hearing Aid Technician
Sonova
Warrington
2017.07 - 2023.07
- Cutting and trimming hearing aids.
- Checking quality of each item before and after each process.
- Drilling various shapes of vents for different hearing aids.
- Unblocking vents.
- Making D Vents.
Care Home Assistant
HC One
Warrington
2016.10 - 2017.07
- Helping Residents with personal care activities such as washing, personal hygiene, dressing and assisting with meals.
- Helping Residents with limited mobility.
- Taking responsibility for the well-being of Residents on and off site.
Health Care Assistant
Mayfield Home Care
Warrington
2015.03 - 2016.09
- Providing personal care to clients in their private residence across Warrington area.
- Preparing and serving medications for individual clients.
- Preparing and serving meals and drinks.
Warehouse Operative
Hermes
Warrington
2012.12 - 2015.02
- Sorting parcels and packages.
- Loading and unloading trailers.
- Relabeling damaged parcel labels.
Health Care Assistant
HAP Hanse Ambulanter Pflegedinest GmbH
Hamburg
2010.10 - 2012.02
- Helping Residents with personal care activities such as washing, personal hygiene, dressing and assisting with meals.
- Monitor necessary signs including blood pressure, pulse, temperature and respiration.
- Maintain a specialized image and show commitment in individual growth.
- Encouraged activities in line with the client's needs and capabilities.
- Documented client's care in suitable forms.
- Reported unexpected changes of the client's physical, mental or emotional health to the family and agency.
Education
English
Warrington & Vale Royal College
WarringtonBeauty & Make-up Academy Awangarda
SlupskGCSEs -
V High School
SlupskSkills
- Full UK Driving License
- Ability to work in a team, openness, adaptable, flexibility
- Motivation to work, nterpersonal skills
- A high level of accuracy and attention to details
- Proactive, friendly, enthusiastic
- Ability to prioritise and work part of an international team
Languages
English
Advanced (C1)
German
Advanced (C1)
Polish
Proficient (C2)
Certification
German Language Certificate
Nationality
- British
- Polish
Timeline
Customer Service Support
InPost
2025.10 - Current
Customer Service Driver
Enterprise Rent-A-Car
2025.03 - 2025.09
Van Driver
Amazon
2024.11 - 2025.02
Company Driver
IFCO
2023.08 - 2023.12
Hearing Aid Technician
Sonova
2017.07 - 2023.07
Care Home Assistant
HC One
2016.10 - 2017.07
Health Care Assistant
Mayfield Home Care
2015.03 - 2016.09
Warehouse Operative
Hermes
2012.12 - 2015.02
Health Care Assistant
HAP Hanse Ambulanter Pflegedinest GmbH
2010.10 - 2012.02
English
Warrington & Vale Royal College
Beauty & Make-up Academy Awangarda
GCSEs -
V High School