Alicja Awdziej
Rugby,Warwickshire
Summary
Team collaborator effectively working with management to create schedules, establish deadlines and adjust manpower to keep production flowing smoothly and efficiently with minimal non-conformance.
Team trainer delivering on-the-job training to new team members and individuals learning operational procedures.
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
9
9
years of professional experience
Work History
Virtual Gatehouse operative
Royal Mail
Crick, Northamptonshire
08.2023 - Current
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Used C3, Teams and Microsoft Exel and other software tools to create documents and clear communications.
- Improved efficiency and productivity by acquiring new skills.
- Navigated stressful and unpredictable situations with calm and collected approach.
- Asked clear and relevant questions to extract critical information quickly.
- Managed high volume of calls daily for prompt service delivery.
- Adapted quickly to changing procedures or protocols whilst maintaining high performance levels.
- Processed and actioned high number of calls.
- Showcased excellent problem-solving skills for effective issue resolution.
- Cultivated positive working relationships with team members to promote effective collaboration.
- Improved efficiency with meticulous attention to detail in data entry tasks.
- Carried out day-to-day duties accurately and efficiently.
Cleaner
Royal Mail
Crick , Northamptonshire
06.2018 - 08.2023
- Handled after-hours cleaning for professional office spaces, replenishing supplies, servicing bathrooms and resetting spaces.
- Completed quick-turnaround cleaning of vehicles between routes.
- Contributed to improved health standards with meticulous kitchen cleaning routines in restaurants.
- Adhered strictly to company policies regarding correct use of chemicals, reducing potential health risks.
- Secured premises at end of shift, ensuring safety of all areas.
Warehouse manager - agency
Extra Personnel- TKMaxx
Rugby
05.2016 - 06.2018
- Introduced operational and administrative procedures to uphold integrity of current processes.
- Optimised space utilisation by rearranging warehouse layout.
- Exceeded warehouse productivity targets with consistent operational oversight.
- Reported daily warehouse performance data and updated company logs.
- Directed staff training for improved competency and productivity levels.
- Developed contingency plans, minimising disruption during peak periods or unforeseen events.
- Supervised daily warehousing activities to ensure operational efficiency.
- Maintained clean work environment, promoting effective workflow and reducing hazards.
- Reduced order processing times by improving picking and packing methods.
- Enforced safety measures and proper use of PPE.
- Minimised accidents and near misses with rigorous health and safety training.
- Defined KPI targets to maintain solid standards of work in team.
- Handled high-volume telephone and email enquiries to minimise backlogs.
- Used Microsoft Word and other software tools to create documents and clear communications.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
Education
Bachelor of Business Administration - Accountant in corporate finance management
University of Management
Wroclaw 01.2006
A-Levels - Technical Trader -
College ZSZ
Klodzko06.2002
Skills
- Logistical planning
- Time-management
- Organisational change
- Performance monitoring
- Outstanding customer service
- Self-motivation
- Strong IT
- Positive attitude
- Critical-thinking
- Microsoft Office Suite
- KPI tracking
- General office administration
- Staff recruitment
Timeline
Virtual Gatehouse operative
Royal Mail
08.2023 - Current
Cleaner
Royal Mail
06.2018 - 08.2023
Warehouse manager - agency
Extra Personnel- TKMaxx
05.2016 - 06.2018
Bachelor of Business Administration - Accountant in corporate finance management
University of Management
A-Levels - Technical Trader -
College ZSZ
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