Deborah Cation
Waltham Cross,Hertfordshire
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
37
37
years of professional experience
6
6
years of post-secondary education
Work History
Postwoman/Customer Service Point ,Reception
Royal Mail
Hoddesdon, Hertfordshire
02.2012 - 11.2024
- Delivered Mail and packages to 1000 households daily.
- Provided faultless levels of customer service, building trusted relations for optimised brand reputation.
- Maintained optimal vehicle driving conditions, conducting daily fuel, tyre and safety checks.
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Answered and helped resolve enquiries from clients, vendors and general public.
- Handled in-person, email and mailed correspondence.
- Kept reception area clean and organised to uphold professional office reputation.
- Admitted guests into buildings to control site access.
- Implemented customer follow up to uphold service standards.
- Maintained compliant documentation on sunrise browser for reliable company records.
Cleaner
Royal Mail Property And Facilities Solutions
Waltham Cross, Hertfordshire
04.2002 - 08.2012
- Kept cleaning equipment to optimal standards to reduce cleaning inefficiencies.
- Safely stored cleaning solutions, equipment and chemicals.
- Followed health and safety guidelines to properly dispose of waste and toxic materials.
- Handle chemical solutions in line with COSHH.
Minibus Driver/Attendant
The Enfield Society
Enfield, Middlesex
04.2000 - 05.2004
- Followed safe driving practices for safety of fellow travellers and passengers.
- Delivered outstanding customer care to clients, driving safely and responsibly to maintain customer comfort and security.
- Interacted with customers pleasantly and professionally, delivering first-class care and service.
- Carried out vehicle checks and organised repairs to achieve timely resolution.
- Met needs of clients with learning difficulties and handled challenging behaviours.
Production operator
Ford Motor Company Ltd
Enfield, Middx
08.1987 - 01.1995
- Set up production equipment, verifying correct functionality and calibration compliance to maximise machinery efficiency.
- Operated production equipment safely and effectively, maximising quality output.
- Consistently met production objectives, maintaining adherence to schedules and Standard Operating Procedures (SOP).
- Completed daily shift reports, accurately capturing volume outputs, overall equipment effectiveness and adherence.
- Quality checked components to ensure smooth, compliant manufacturing and assembly processes.
Education
GCSEs - C.s.e.
Kingsmead School
Enfield 09.1979 - 06.1985
Skills
- Team player
- Outstanding customer care
- Staff training and mentorship
- Building evacuations
- Moving and handling
- Health and safety compliance
- Cash handling
- Health and Safety Compliance
- Customer interaction
Timeline
Postwoman/Customer Service Point ,Reception
Royal Mail
02.2012 - 11.2024
Cleaner
Royal Mail Property And Facilities Solutions
04.2002 - 08.2012
Minibus Driver/Attendant
The Enfield Society
04.2000 - 05.2004
Production operator
Ford Motor Company Ltd
08.1987 - 01.1995
GCSEs - C.s.e.
Kingsmead School
09.1979 - 06.1985
Similar Profiles
Christopher GraftonChristopher Grafton
Customer Operations Manager at Royal MailCustomer Operations Manager at Royal Mail
Alexander PennieAlexander Pennie
Delivery Person with Driving at Royal MailDelivery Person with Driving at Royal Mail
TEJU ISOLATEJU ISOLA
Portfolio Manager at Royal MailPortfolio Manager at Royal Mail