Alice Rica

• Maintained stock levels at all levels by properly checking and ordering necessary items and essentials.
• Successfully upsold single delivery coffee blends and pastries to reduce waste.
• Delivered great service and smiles to every single customer at all times.
• Keeping the morale of my team high at all times to ensure fast and good service.
• Cleaned and made sure the store was spotless during shifts.
• Delegated tasks efficiently to maintain a high store rating.

• Trained under experienced chefs increasing professional culinary skills.
• Participated in daily inventory checks to avoid ingredient shortages and always followed FIFO.
• Followed recipes meticulously, ensuring consistent dish quality.
• Did kitchen leader tasks and training to aid the team in the absence of a CDP in the team.
• Enjoyed developing different kitchen techniques.

• Coffee shop in a busy airport setting where I served as a barista leader and kitchen member and demonstrated dedication and a strong work ethic. I learned how to quickly craft different types of coffees, smoothies, shakes.
• I successfully led a team of 10-15 people during busy periods like summer.

During my time as a Supervisor, I acquired valuable skills such as:

• Managing the team and delegating tasks accordingly;
• Developing effective time management strategies to meet targets and complete tasks efficiently;
• Handling administrative tasks including paperwork, stock inventory, and monitoring clock-ins and clock-outs.

• In my role as a front of house staff, I was responsible for ensuring a smooth shift by maintaining stock levels, addressing customer complaints, delivering prompt and efficient service, taking and preparing orders, training new staff, and handling the dispensing and deposit of the till.
• As back of house staff, my duties included cooking/preparing food, maintaining cleanliness, and ensuring that all necessary preparations were completed for the shift.
• Key Skills Developed:
• Strong communication and interpersonal skills
• Time management and prioritization
• Problem-solving and critical thinking
• Team collaboration and support
• Ability to work efficiently under pressure

• In this role, I handled a variety of guest-facing responsibilities during both early morning and late evening shifts.
• Early Morning Shifts:
• Opened the restaurant and ensured it was fully prepared for customers by 7 AM.
• Took customer's orders and served food promptly.
• Kept the buffet stocked at all times and acted as host, explaining the buffet system to guests to ensure a pleasant experience.
• Maintained cleanliness and organization in the dining area throughout service.
• Managed room service, ensuring timely delivery of orders.
• Late Evening Shifts:
• Learned the alcohol menu and served drinks to customers, maintaining a high standard of service.
• Assisted in setting up conference rooms for large business gatherings and events.
• Cleaned and prepared the bar for the next day's operations.
• Closed the bar at 1 AM, ensuring all tasks were completed efficiently.