Alice Nicholson
Burrough Green
Summary
Dedicated professional with a strong foundation in customer service, specialising in enhancing customer experience through excellent communication. Demonstrates good knowledge in allergen standards, upselling practices, and cash handling, ensuring accurate order taking and menu knowledge. Committed to maintaining a positive attitude and keen to develop management skills further.
Overview
3
3
years of professional experience
7
7
years of post-secondary education
Work history
Waitress/ Shift Manager
Pizza Express
Ely
12.2022 - 06.2025
- Working in a fast paced environment whilst taking care of customer needs.
- Memorized the menu and knowledgeable of ingredients in dishes
- Responsible when it comes to checking IDs for underage drinkers
- Responsible for greeting guests and seating them
- Running shifts making sure all goes smoothly for customers and the team
- Completing the Banking at the end of shifts
- Resolved complaints calmly and professionally to achieve positive customer outcomes.
Front of house team member
Food Amour
Newmarket, Suffolk
10.2024 - Current
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Remained calm under pressure, ensuring better service during busy periods.
- Delivered excellent customer service through friendly and polite interaction.
- Served high volumes of guests in fast-paced service environments.
- Took accurate guest orders and relayed information to kitchen about preferences, requests, or allergens.
Education
Sport Extended Diploma Level 3 - Sport
Long Road Sixth Form College
Cambridge, Cambridgeshire 09.2022 - 06.2024
GCSE - Maths, English language, English literature, Geography, Spanish, Science, Business studies, Sport science
Linton Village College
09.2017 - 06.2022
Skills
- Knowledge of allergen standards
- UpSelling practices
- Cash handling
- Order taking
- Excellent communication
- Flexibility
- Menu knowledge
Timeline
Front of house team member
Food Amour
10.2024 - Current
Waitress/ Shift Manager
Pizza Express
12.2022 - 06.2025
Sport Extended Diploma Level 3 - Sport
Long Road Sixth Form College
09.2022 - 06.2024
GCSE - Maths, English language, English literature, Geography, Spanish, Science, Business studies, Sport science
Linton Village College
09.2017 - 06.2022
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