Summary
Overview
Work History
Education
Skills
Training
Timeline
Generic

Alice Green

London

Summary

Analytical and behavioural-focused Psychology graduate (2:1, BSc), with a robust background in data analysis, administrative coordination, and consumer insights across NHS and civil service sectors. Skilled in Microsoft Excel, SPSS, and EPIC with a strong grasp of GDPR, stakeholder communication, and behavioural analysis. Passionate about reward strategy, compensation modelling, and enhancing employee experience through data-driven HR practices. Excellent at problem-solving, managing sensitive information, and delivering performance insights that drive operational efficiency and equity.

Overview

9
9
years of professional experience

Work History

Patient Pathway Coordinator

Guys’ and St Thomas’ Hospital, Evelina Children’s Day Surgery Unit
08.2023 - Current
  • Facilitated patient and parent interactions at Children's Day Surgery, ensuring comprehensive support and paying attention to important patient information during the check-in process
  • Developed in my role by managing outpatient booking systems and analysing waiting list data to optimise theatre scheduling and resource use, whilst also identifying areas to improve the service
  • Acted as primary liaison for internal stakeholders, patients, and consultants, ensuring operational efficiency and KPI delivery.
  • Maintained patient pathway records, tracked performance metrics, and identified opportunities for process improvements.
  • Utilised NHS data systems like EPIC, Spine, PIMs alongside Microsoft Office tools including Excel for data tracking.
  • Conducted meetings to identify errors in bookings, optimise theatre use and enhance patient experience

Selling & Service Partner (Christmas Temp)

John Lewis, White City
10.2022 - 01.2023
  • Delivered product and trend insights to support performance goals and sales targets.
  • Contributed to store layout planning using customer behaviour data.
  • Delegated team tasks and coordinated stock deliveries.

Customer Service Representative – Universal Credit (Remote)

Serco / Department of Work & Pensions
04.2022 - 09.2022
  • Resolved high-volume inbound queries and analysed claimant data to streamline case resolutions.
  • Used Excel to track claimant interactions and generate reports to support frontline staff.
  • Communicated complex policy guidance effectively while managing sensitive personal data.
  • Demonstrated strong emotional intelligence and issue resolution under pressure.

Customer Service Representative – NHS Test & Trace (Remote)

Serco Workforce Solutions
06.2021 - 03.2022
  • Managed 80–100 daily outbound calls a day, ensuring data accuracy and compliance with evolving COVID-19 protocols.
  • Applied data protection training (GDPR) in daily operations; conducted behaviour-driven health triage.
  • Provided feedback to supervisors based on call trends and data insights.

Crew Member / Checkout Assistant

McDonald’s, ASDA
01.2017 - 01.2018
  • Developed foundational experience in time management, POS systems, and frontline communication.

Education

Bachelor of Science - Psychology

University of Northampton
01.2023

A-Levels - Psychology, Business, Geography

Dunraven School
London
01.2019

GCSEs -

Saint Cecilia’s CofE Secondary School
01.2017

Skills

  • Data & Compensation Analysis (Excel, SPSS, EPIC)
  • Reward Strategy & Reporting Support
  • Stakeholder Communication & Coordination
  • GDPR Compliance & Data Security
  • Administrative & HR Operations
  • Exceptional interpersonal skills
  • Diplomatic and tactful communicator
  • Multitasking & Time Management
  • Behavioural Insight & Employee Wellbeing
  • Microsoft Office Suite (Excel, PowerPoint, Outlook)

Training

  • GDPR & Data Security (Serco/NHS Certified)
  • Soft Skills & Health Protection Training
  • EPIC, SPSS, The Spine, PIMs (NHS Systems)
  • Advanced MS Excel (PivotTables, Conditional Formatting)

Timeline

Patient Pathway Coordinator

Guys’ and St Thomas’ Hospital, Evelina Children’s Day Surgery Unit
08.2023 - Current

Selling & Service Partner (Christmas Temp)

John Lewis, White City
10.2022 - 01.2023

Customer Service Representative – Universal Credit (Remote)

Serco / Department of Work & Pensions
04.2022 - 09.2022

Customer Service Representative – NHS Test & Trace (Remote)

Serco Workforce Solutions
06.2021 - 03.2022

Crew Member / Checkout Assistant

McDonald’s, ASDA
01.2017 - 01.2018

Bachelor of Science - Psychology

University of Northampton

A-Levels - Psychology, Business, Geography

Dunraven School

GCSEs -

Saint Cecilia’s CofE Secondary School
Alice Green