Alice Green
London
Summary
Analytical and behavioural-focused Psychology graduate (2:1, BSc), with a robust background in data analysis, administrative coordination, and consumer insights across NHS and civil service sectors. Skilled in Microsoft Excel, SPSS, and EPIC with a strong grasp of GDPR, stakeholder communication, and behavioural analysis. Passionate about reward strategy, compensation modelling, and enhancing employee experience through data-driven HR practices. Excellent at problem-solving, managing sensitive information, and delivering performance insights that drive operational efficiency and equity.
Overview
9
9
years of professional experience
Work History
Patient Pathway Coordinator
Guys’ and St Thomas’ Hospital, Evelina Children’s Day Surgery Unit
08.2023 - Current
- Facilitated patient and parent interactions at Children's Day Surgery, ensuring comprehensive support and paying attention to important patient information during the check-in process
- Developed in my role by managing outpatient booking systems and analysing waiting list data to optimise theatre scheduling and resource use, whilst also identifying areas to improve the service
- Acted as primary liaison for internal stakeholders, patients, and consultants, ensuring operational efficiency and KPI delivery.
- Maintained patient pathway records, tracked performance metrics, and identified opportunities for process improvements.
- Utilised NHS data systems like EPIC, Spine, PIMs alongside Microsoft Office tools including Excel for data tracking.
- Conducted meetings to identify errors in bookings, optimise theatre use and enhance patient experience
Selling & Service Partner (Christmas Temp)
John Lewis, White City
10.2022 - 01.2023
- Delivered product and trend insights to support performance goals and sales targets.
- Contributed to store layout planning using customer behaviour data.
- Delegated team tasks and coordinated stock deliveries.
Customer Service Representative – Universal Credit (Remote)
Serco / Department of Work & Pensions
04.2022 - 09.2022
- Resolved high-volume inbound queries and analysed claimant data to streamline case resolutions.
- Used Excel to track claimant interactions and generate reports to support frontline staff.
- Communicated complex policy guidance effectively while managing sensitive personal data.
- Demonstrated strong emotional intelligence and issue resolution under pressure.
Customer Service Representative – NHS Test & Trace (Remote)
Serco Workforce Solutions
06.2021 - 03.2022
- Managed 80–100 daily outbound calls a day, ensuring data accuracy and compliance with evolving COVID-19 protocols.
- Applied data protection training (GDPR) in daily operations; conducted behaviour-driven health triage.
- Provided feedback to supervisors based on call trends and data insights.
Crew Member / Checkout Assistant
McDonald’s, ASDA
01.2017 - 01.2018
- Developed foundational experience in time management, POS systems, and frontline communication.
Education
Bachelor of Science - Psychology
University of Northampton
01.2023
A-Levels - Psychology, Business, Geography
Dunraven School
London01.2019
GCSEs -
Saint Cecilia’s CofE Secondary School
01.2017
Skills
- Data & Compensation Analysis (Excel, SPSS, EPIC)
- Reward Strategy & Reporting Support
- Stakeholder Communication & Coordination
- GDPR Compliance & Data Security
- Administrative & HR Operations
- Exceptional interpersonal skills
- Diplomatic and tactful communicator
- Multitasking & Time Management
- Behavioural Insight & Employee Wellbeing
- Microsoft Office Suite (Excel, PowerPoint, Outlook)
Training
- GDPR & Data Security (Serco/NHS Certified)
- Soft Skills & Health Protection Training
- EPIC, SPSS, The Spine, PIMs (NHS Systems)
- Advanced MS Excel (PivotTables, Conditional Formatting)
Timeline
Patient Pathway Coordinator
Guys’ and St Thomas’ Hospital, Evelina Children’s Day Surgery Unit
08.2023 - Current
Selling & Service Partner (Christmas Temp)
John Lewis, White City
10.2022 - 01.2023
Customer Service Representative – Universal Credit (Remote)
Serco / Department of Work & Pensions
04.2022 - 09.2022
Customer Service Representative – NHS Test & Trace (Remote)
Serco Workforce Solutions
06.2021 - 03.2022
Crew Member / Checkout Assistant
McDonald’s, ASDA
01.2017 - 01.2018
Bachelor of Science - Psychology
University of Northampton
A-Levels - Psychology, Business, Geography
Dunraven School
GCSEs -
Saint Cecilia’s CofE Secondary School
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