Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Lisa Bates

Carshalton ,Surrey

Summary

Offering strong organisational skills and keen ability to manage multiple tasks in fast-paced environments. Knowledgeable about coordinating schedules, communicating clearly, and solving problems quickly. Ready to use and develop skills in time management, teamwork, and communication in [Desired Position] role. Driven Coordinator with knack for organisation and problem-solving, combining strong communication and project management skills. Demonstrated ability to manage tasks and coordinate teams to ensure smooth and timely project execution. Committed to optimising processes and enhancing team productivity to achieve outstanding results. Organised professional with focus on coordinating projects and streamlining operations. Capable of enhancing team productivity and ensuring timely project completion through strong interpersonal and problem-solving skills. Adept at managing resources and fostering communication between departments to achieve set objectives. Hardworking [Job Title] brings proven success in overseeing administrative areas. Knowledgeable about best methods for managing resources, schedules and personnel to achieve objectives. Tech-savvy and always looking for improvement opportunities. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion. Hard-working [Job Title] with strong organisational skills. Achieves company goals through exceptional planning and prioritisation. Ambitious planner and organizer with drive for professional and corporate success. Works collaboratively to align logistics with objectives. Strong deadline management and coordination skills.

Overview

27
27
years of professional experience
6
6
years of post-secondary education

Work History

Patient Pathway Coordinator

Epsom and St Helier NHS Trust
Carshalton, Surrey
10.1998 - Current
  • Handled administrative tasks, freeing up time for senior staff members.
  • Implemented risk management strategies to mitigate potential issues.
  • Managed multiple projects, ensuring organisation and efficiency.
  • Coordinated staff training sessions to enhance skills and knowledge base.
  • Troubleshot potential problems before escalation, preventing major disruptions.
  • Coordinated project tasks for successful and timely completion.
  • Explored new opportunities whilst maintaining focus on core responsibilities.
  • Enhanced team productivity with efficient delegation of tasks.
  • Facilitated cross-departmental meetings for improved collaboration efforts.
  • Improved workflow efficiency by developing process improvements.
  • Answered phone calls and responded to emails from clients.
  • Addressed customer complaints and resolved issues.
  • Managed and prioritised varied and busy workload to meet deadlines.
  • Trained and assigned tasks to team members.
  • Managed databases and information systems, maintaining accurate and accessible records.
  • Planned and coordinated events and activities, maintaining seamless and efficient workflow.
  • Scheduled meetings to discuss progress of projects and tasks.
  • Monitored processes and proposed recommendations for improvements.
  • Received and actioned feedback to improve personal performance.
  • Demonstrated resilience and composure under pressure for successful project outcomes.
  • Liaised comfortably and confidently with all levels of staff using appropriate tact and diplomacy.
  • Monitored health and safety measures for guaranteed compliance.
  • Designed and implemented training to further develop staff based on business goals.
  • Maintained smooth-running business operations by delegating priorities to staff abilities.

Education

O Level's

Carshalton High School For Girls
Carshalton Surrey
09.1980 - 07.1986

High School Diploma - Dog Grooming

Groomarts Academy
Hertfordshire
01.2025

Skills

Successfully completed IPET Network Level 3 Diploma in Dog Grooming at Groomarts Academy Groomed 28 dogs (4 weeks intensive grooming course in Hertfordshire) 7 assignments left and will be fully qualified

Excellent customer service

  • Customer relationship management systems
  • Leadership proficiency
  • Deadline adherence
  • Communication expertise
  • Excel spreadsheet
  • Schedule management
  • Employee management
  • Training and Development
  • Crisis response
  • Document control
  • Office administration
  • Confidentiality maintenance
  • Administrative support
  • Email inbox management
  • Task delegation
  • Compliance understanding
  • Staff performance management
  • Administrative leadership
  • Deadline management
  • Team oversight
  • HR policies and procedures
  • Schedule planning

Affiliations

  • Walking my 2 dogs and grooming them.

Timeline

Patient Pathway Coordinator

Epsom and St Helier NHS Trust
10.1998 - Current

O Level's

Carshalton High School For Girls
09.1980 - 07.1986

High School Diploma - Dog Grooming

Groomarts Academy
Lisa Bates