Omer Farooq
Reading
Summary
Highly analytical and process-oriented Business analyst & service manager with in-depth knowledge of sales, marketing and service procedures. Demonstrated leadership abilities and noteworthy expertise in key account and portfolio management. An Individual whose constantly keen in professional development and learning who later sought to explore the new frontiers of Fintech and Big Data. Recognizing the importance of Big Data, pursued MSc in Information Management and Digital Business with concentrations in Big Data at Henley Business School, University of Reading, UK. Highly-effective at delivering quality system requirement documentation ahead of tight deadlines. Skilled at developing tailored solutions to challenging operational issues. Demonstrates exceptional analytical and data modelling practices to produce successful and smooth-running projects.
Overview
15
15
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
Patient Pathway Coordinator
Royal Berkshire Hospital NHS Foundation Trust
Reading, Berkshire
07.2023 - Current
- Processed and log all referrals, including paper and Choose and Book, in line with Trust Access & Administration Process Policy and speciality SOP
- Scheduled new and follow up appointments, ensuring that capacity is proactively and efficiently used. This included booking patients into the right clinic to ensure that they are seen by the most appropriate clinician first time and for subsequent follow ups
- Ensured that any diagnostics and investigations that are required as part of the patient pathway have been requested and that the results are available for consultations. This included those that are carried out at other Trusts
- Scheduled elective admissions, contacting patients offering them a choice of admission dates and agree with them the date of admission
- Ensured that appropriate tests and investigations are arranged and completed, with results available before procedure/appointment
Administrative Assistant
Royal Berkshire Hospital NHS Foundation Trust
Reading, Berkshire
02.2022 - 07.2023
- Registered all Emergency Department patient's demographic details on Firstnet in real time
- Notified medical records of any records that have been duplicated
- Ensured all documentation is prepared for the Coroner's office team
- Data cleansed Firstnet at the point of registration with the latest patient demographics
- Used the search engines provided (SCR/Open Exeter) to obtain patient information from the national data base.
Business Analyst
Fi Communications
Lahore
11.2018 - 08.2021
- Produced functional designs for tools used in the applicable group
- Scheduled, planned and lead requirement gathering and review meetings
- Communicated key decisions and actions
- Analysed the pertinent metrics and data
- Produced maps and models for proposed systems
- Applied data modelling practices to analyse findings and recommend operational changes.
- Led cross-functional teams in analysing technological changes to understand operational impact.
- Assessed and mitigated potential risk of novel solutions through cost-benefit analysis.
- Produced written documentation,and visual presentations to report data to influence key stakeholders.
- Identified areas for improvement, devising and implementing cost-effective solutions to improve results.
- Liaised with stakeholders to verify technology alignment, recommending solutions against project specifications.
- Documented process flows and implemented requirements for functional improvements.
- Collaborated throughout systems development lifecycles, from requirements gathering to production releases.
Branch Manager
Faysal Bank Ltd
Lahore, Punjab
08.2014 - 11.2018
- Uncovered and resolved strategic and tactical issues impacting sales management and business operations.
- Facilitated smooth running of branch operations by verifying consistent compliance with standard operating procedures.
- Oversaw all aspects of branch management, including sales, revenue and policy enforcement.
- Boosted branch sales by developing and deepening customer loyalty through incentive programmes.
- Interviewed and hired talented individuals with top-level strengths, improving overall talent and skills set for organisation.
- Collaborated with district manager to set performance standards.
Regional Sales and Operations Manager
Endokare
Lahore, Punjab
09.2011 - 08.2014
- Analysed sales data and developed growth strategy that led 45% revenue growth across the region.
- Tracked sales data to monitor results and make adjustments as needed
- Created proposals for new business opportunities based on market research and analysis
- Coordinated with external partners such as vendors and suppliers to ensure effective implementation of campaigns
- Effectively used Salesforce and LinkedIn Sales Navigator to generate sales leads that resulted in 45 new account wins.
- Was selected to open a new territory based on previous success growing centre by 55% within one year.
Key Account Manager
Endokare
Lahore, Punjab
08.2008 - 09.2011
- Cultivated and sustained critical partnerships with clients to support consistent satisfaction.
- Maintained client records in bespoke CRM systems, ensuring streamlined data processes for maximum efficiency.
- Distilled market data and trends to produce detailed reports.
- Communicated new products and services to drive customer interest and boost sales.
- Reviewed established objectives and action plans on monthly basis to verify alignment with client needs.
Education
Master of Science - Information Management and Digital Business (Big Data in Business
Henley Business School, University of Reading
Reading 09.2021 - 09.2022
Master of Business Administration - Banking & Finance
Lahore School of Economics
Lahore 09.2006 - 09.2008
Bachelor of Business Administration - Finance
Lahore School of Economics
Lahore 09.2003 - 08.2006
Skills
- Requirement tracing
- Data mining
- Data analysis
- Financial management
- Process development
- Cost-benefit analysis
- Strategic consultancy
- High-value project management
- Data visualisation
- Data profiling
- Data science
- Data modelling
- Power BI
- CRM
- Qlik
- SAS Enterprises Minor
- R Studio
Certification
PMP Certified
Microsoft Power Bi Certified
Languages
English
Native
Urdu
Native
Hindi
Fluent
Punjabi
Native
Timeline
Patient Pathway Coordinator
Royal Berkshire Hospital NHS Foundation Trust
07.2023 - Current
Administrative Assistant
Royal Berkshire Hospital NHS Foundation Trust
02.2022 - 07.2023
Master of Science - Information Management and Digital Business (Big Data in Business
Henley Business School, University of Reading
09.2021 - 09.2022
Business Analyst
Fi Communications
11.2018 - 08.2021
Branch Manager
Faysal Bank Ltd
08.2014 - 11.2018
Regional Sales and Operations Manager
Endokare
09.2011 - 08.2014
Key Account Manager
Endokare
08.2008 - 09.2011
Master of Business Administration - Banking & Finance
Lahore School of Economics
09.2006 - 09.2008
Bachelor of Business Administration - Finance
Lahore School of Economics
09.2003 - 08.2006
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