Alice Garner

After initially joining as Office Administrator, I was keen to branch out within the company to further improve my skillset, therefore becoming Account Manager in February 2024.

I was then offered a promotion opportunity of Operations Coordinator, my current position, to run our newly opened branch in February 2025.

My tasks include:

• Ensuring the smooth running of day to day business processes and schedules
• Prioritising tasks to meet set deadlines
• Delegating tasks to the team for operational efficiency
• Regular data entry and validation in conjunction with report producing
• Proposing and implementing new processes to optimise workflow
• Liaising with various departments to ensure seamless daily operations
• Maintaining proactive strategies to ensure customer satisfaction and thereby, driving customer retention

When I first joined this company, I was a Field Resource Administrator.

In October 2020, I was offered the role as Scheduling Team Leader, which I continued until the end of my time at AES.

• Ensured consistent availability for energy suppliers
• Allocated work to engineers of each contract, 6 weeks ahead
• Engaged in regular meetings with suppliers, to discuss multiple target areas and optimisation
• Liaised with the warehouse team, to maintain efficient engineer stock
• Lead the Field Resource Team daily, monitoring correct processes and calls
• Attended the Fleet site biweekly, to partake in meetings in house and keep effective communication between sites

I worked for Stephen James BMW as Receptionist in the after sales department. This included being front of house, greeting customers and being first point of contact.

Admin tasks included:

• Filing job cards in numerical order
• Answering customer phone queries and creating bookings
• Evaluating job cards and adding essential information, in accordance with Technicians requirements for each booking
• Liaising with customers regarding their initial appointment and status of their vehicle repair
• Allocating service team managers to assist customers

Prior to working for Leapfrog Nursery School, I completed my qualifications in Children and Young people's workforce.

My responsibilities included:

• Administration duties to ensure accurate records
• Participating in admissions, home visits and nursery visits
• Knowledge of child protection procedures, safety checks and risk assessments
• Attending internal meetings to discuss curriculum planning
• Continuing training development to ensure current legislations were met

At N16 Tots, I gained expertise in working within the childcare sector.

This role gave me first hand experience in implementing strategies, to ensure organisation and efficiency, due to the fast paced environment.

During this employment, I was also completing a childcare course to gain the necessary academic qualifications to progress my career.