Alice Burnett
Stockton-on-Tees
Summary
- UK Driving License
- Goal-driven with extensive background managing busy reception areas and telephone systems.
- Security-conscious in control of confidential documentation.
- I like to take on challenging new roles and adapt skills. Driven to deliver high-quality service and consistent results.
- Demonstrated history of meeting practice goals and promoting best practices.
- Can cope well under pressure and adapt to challenges with ingenuity.
Overview
6
6
years of professional experience
1
1
Certification
Work history
Extended Hours Receptionist
Hartlepool & Stockton Health
Billingham
2022.11 - Current
- Solved patient issues with knowledgeable assistance and friendly support.
- Managed bookings using systmOne software to schedule, cancel and re-arrange appointments.
- Signposted other services
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Kept reception area clean and organised to uphold professional office reputation.
- Help set up the Doctors and Nurses rooms before they start the shift
Receptionist
Marsh House Medical Practice
Stockton-on-Tees
2019.06 - Current
- Serving on front reception desk and answering telephone calls
- Organising prescriptions/ ordering medications
- Responded calmly and compassionately in emergency situations.
- Maintained timely check-in services
- Prioritising tasks to maintain reliable service
- Keeping the reception area clean to make staff feel welcome and comfortable.
- Communicated results to patients following instructions from medical professionals.
Deputy Reception Supervisor
Marsh House Medical Practice
Billingham
2019.06 - Current
- Delegated tasks to reception staff according to strengths
- Supervised reception staff, and provide support and management
- Prepared reception team rota to ensure stable coverage.
- Ordering stock for the practice
- Handle some patients complaints before taking to Practice Manager
Supermarket Cashier
ASDA
Thornaby on Tees
2018.09 - 2022.07
- Handled card and cash transactions
- Helped customers to pack away shopping for improved customer experience.
- Bagged shopping for customers to easily carry items without damage.
- Scanned products quickly, memorising codes and prices for unmarked products.
- Checked cash carefully to spot counterfeit currency.
- Checked customer ID when selling age-restricted items, following the store policy.
Seasonal home and leisure colleague
Asda
Thornaby on Tees
2018.09 - 2022.07
- Assisting and helping customers,
- Tidying shelves, warehouse and shop floor,
- Replenishing stock, sorting and splitting delivery.
- Inspected products for damages and expiry dates
- Tagged products quickly and safely
- Updated product labelling and pricing
- Organised displays to promote inventory and encourage customer purchases.
Education
A Level - RPE, ENGLISH LANGUAGE & LITERATURE
BEDE SIXTH FORM
2016.01 - 01/2018
GCSEs -
Northfield School and Sports College
Billingham 09/2011 - 09/2016
Skills
- Professional demeanour
- Professional and smart presentation
- Complaint handling
- Cash Handling
- Sales
- Customer Service Skills
- Filing
- Microsoft Programmes
- Flexible and enthusiastic
- Communication skills, both written and verbal
- Ability to take initiative and work well under pressure, ensuring strict deadlines are met
- Being a part of a team
Certification
- Diploma in Business Administration L2, 06/01/20
- Duke of Edinburgh Bronze Certificate
Hobbies
- Reading books
- Meeting with friends
- Going on walks with family & friends
- Arts & Crafts
Timeline
Extended Hours Receptionist
Hartlepool & Stockton Health
2022.11 - Current
Receptionist
Marsh House Medical Practice
2019.06 - Current
Deputy Reception Supervisor
Marsh House Medical Practice
2019.06 - Current
Supermarket Cashier
ASDA
2018.09 - 2022.07
Seasonal home and leisure colleague
Asda
2018.09 - 2022.07
A Level - RPE, ENGLISH LANGUAGE & LITERATURE
BEDE SIXTH FORM
2016.01 - 01/2018
GCSEs -
Northfield School and Sports College
09/2011 - 09/2016