Ali Haider
Morden,Merton
Summary
Dynamic problem solver with expertise in building strong customer relationships and enhancing team performance. Proven ability to communicate effectively and resolve conflicts, while optimizing processes for efficiency. Dedicated to achieving exceptional service and operational excellence in customer service environments.
Motivated Customer Service Manager recognised for enhancing customer satisfaction and team performance. Known for transforming call centre operations, reducing complaint resolution times, and boosting customer retention. Proven at fostering positive work environment, leading to higher employee morale and productivity.
Overview
3
3
years of professional experience
7
7
years of post-secondary education
Work history
Customer Service Manager
Bakht Mega Mart
Multan, Punjab
03.2023 - 12.2024
- Devised strategies to improve customer engagement.
- Implemented training programmes, enhancing team capabilities.
- Resolved complaints efficiently, fostering customer loyalty.
- Streamlined processes for improved team efficiency.
- Facilitated staff development with ongoing training initiatives.
- Collaborated cross-functionally for seamless service delivery.
- Ensured business objectives met through strategic planning.
- Increased sales by 10%
Customer Service Representative
Imtiaz Supermarket
Multan, Punjab
01.2022 - 02.2023
- Processed orders promptly ensuring positive shopping experience for customers.
- Ensured smooth running of operations with timely preparation of reports.
- Maintained clean, orderly work environment promoting conducive atmosphere for both staff and customers.
- Handled returns and exchanges efficiently maintaining high levels of customer satisfaction.
- Assisted customers in making informed decisions by providing detailed product information.
- Improved customer satisfaction by effectively handling complaints and inquiries.
Education
Doctor of Pharmacy - Pharmacology, Pharmacognosy, Pharmacy Practice
Bahauddin Zakaraiya University
Multan 10.2016 - 12.2021
A-Levels - Medical
Nishat College of Science
Multan 09.2014 - 10.2016
Skills
- Social media support
- Conflict resolution
- Refund negotiation
- Customer service policies
- Salesforce expertise
- Multi-channel communication
- Loyalty program management
- E-commerce proficiency
Affiliations
- Helping and supporting people
Accomplishments
Employee of the year in 2022 at imtiaz Supermarket
Timeline
Customer Service Manager
Bakht Mega Mart
03.2023 - 12.2024
Customer Service Representative
Imtiaz Supermarket
01.2022 - 02.2023
Doctor of Pharmacy - Pharmacology, Pharmacognosy, Pharmacy Practice
Bahauddin Zakaraiya University
10.2016 - 12.2021
A-Levels - Medical
Nishat College of Science
09.2014 - 10.2016
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