SUBHAN AHMAD
Hounslow
Summary
Customer-focused professional with expertise in bilingual communication, dispute resolution, and support. Skilled in Microsoft Office and social media management, with strengths in feedback and problem-solving. Experienced in maintaining confidentiality, order processing, cash handling, and invoice management. Utilises public speaking and upselling strategies to enhance customer satisfaction and promote business growth.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work history
Customer service team member
Ocado
Weybridge, Surrey
2026.02 - Current
- Supported colleagues during peak periods to raise daily team productivity.
- Navigated routes efficiently to expand overall route coverage.
- Handled fragile items carefully to prevent damage and avoid complaints.
- Delivered packages promptly and accurately to improve client satisfaction.
- Transported temperature-sensitive goods using suitable methods to maintain product quality.
- Communicated clearly with dispatch teams to keep deliveries timely.
- Coordinated effectively with internal departments for seamless service delivery.
- Resolved customer complaints effectively to restore trust in service.
- Handled 30 deliveries per day, demonstrating strong time management skills.
Sales assistant
JD Sports
Feltham, Hounslow
2024.07 - Current
- Maintains current sales promotion knowledge to guide informed customer purchases.
- Collaborates with team members to meet sales targets.
- Replenishes stock on time to keep product availability steady.
- Demonstrates products effectively to drive higher sales conversions.
- Uses clear communication to explain detailed product information.
- Learns new products quickly and shares comprehensive guidance with customers.
- Manages multiple tasks while sustaining high-quality customer support.
- Handles peak-hour pressure calmly to keep store operations seamless.
- Resolves customer queries and complaints to improve service quality.
- Processes cash transactions swiftly to ensure accurate shift accounting.
- Responds to customer needs promptly to build positive feedback and loyalty.
- Follows company procedures and guidelines for smooth retail operations.
- Maintains product and feature knowledge to recommend suitable options.
- Understands customer concerns to provide thoughtful advice and recommendations.
- Delivers high customer satisfaction through product knowledge and attentive service.
Team member
Treatz
Feltham, Hounslow
2023.08 - 2024.08
- Provided strong customer service to protect and build business reputation.
- Resolved customer disputes calmly and quickly to maintain positive relationships and enhance customer satisfaction.
- Greeted customers warmly and reduced waiting times through proactive checks.
- Delivered orders promptly to support consistent customer satisfaction outcomes.
- Delivered reliable customer service with careful attention during busy periods.
- Maintained food hygiene standards to build and keep customer trust.
- Handled food using correct safety practices to protect customers.
- Maintained spotless work areas for hygiene standards and steady satisfaction.
- Worked with the team to improve overall productivity across shifts.
- Organised staff rota schedules to keep duties running smoothly.
- Managed cash register transactions to ensure accurate daily records and support financial accountability.
- Followed company policies strictly to keep the workplace fully compliant.
- Delivered training sessions to enhance team skills and improve overall service quality.
- Kept workplace clean through regular maintenance tasks and checks.
Education
GCSEs - Computer Science
Heathlands
London 2021.09 - 2023.08
A-Levels - Computer Science
Logic Studio School
London 2023.09 - 2025.08
Bachelor of Science - Cyber Security
University of Westminster
City of london 2025.09 -
Skills
- Customer support
- Issue resolution
- Email correspondence
- Order processing
- Dispute resolution
- Social media support
- Social media management
- Upselling strategies
- Bilingual communication
- Microsoft Office proficiency
- Database management
- Invoice processing
- Cash handling
- Problem solving
- Persuasion techniques
Languages
Urdu
Fluent
Timeline
Customer service team member
Ocado
2026.02 - Current
Bachelor of Science - Cyber Security
University of Westminster
2025.09 -
Sales assistant
JD Sports
2024.07 - Current
A-Levels - Computer Science
Logic Studio School
2023.09 - 2025.08
Team member
Treatz
2023.08 - 2024.08
GCSEs - Computer Science
Heathlands
2021.09 - 2023.08