EJIRO FABUSUA

• Receiving inbound calls with our customers and establishing their needs and building rapport
• Achieving and exceeding sales, productivity and customer satisfaction targets
• Maintaining and proactively improving sales skills, product knowledge, competitor knowledge and offer management
• Developing relationships with customers and encouraging referrals
• Ensuring accurate information, quotes and pricing information to customers
• Upselling and cross-selling products and services in order to maximise opportunity.

• Conduct in-depth customer due diligence investigations, utilizing advanced tools and techniques to identify and assess potential risks.

• Collaborate closely with cross-functional teams to verify client identities, scrutinize transactions, and detect suspicious activities in alignment with regulatory guidelines.

• Identify and manage ML/TF/PF risks posed by legal persons and legal arrangements.

• Stay abreast of evolving AML/CFT regulations and industry trends, proactively adjusting compliance strategies as needed.

• Understand the nature of the customer’s business, its ownership structure with the sole aim of identifying the natural person(s) with ultimate control.

• Identify Business Owners who are PEPs and obtain senior management approval before establishing or continuing with the customer relationship; establish the Business Owners' source of funds and source of wealth and conduct enhanced ongoing monitoring of the customer relationship.

• Customer Due Diligence (CDD): Verify customer identities, profiles, and risk levels.
• Risk Assessment: Evaluate customer risk based on factors like location, occupation, and transaction history.
• Documentation Review: Examine identification documents, proof of address, and other relevant papers.
• Data Validation: Verify customer information against internal and external databases.
• Ongoing Monitoring: Continuously review customer activity and update risk profiles.

• Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
• Responded to telephone inquiries and complaints following standard operating procedures.
• Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.
• Acting as the face of the company to customers, ensuring a positive brand image and representing the company's values.