Alhaji Kamara
IT TECHNICAL
London,Western
Summary
Skilled IT Technical Support Technician known for resolving complex technical issues swiftly and improving system performance. Enhanced user satisfaction by implementing proactive maintenance strategies and delivering comprehensive user training. Proven ability to streamline support processes and foster collaborative team environment.
Reliable problem-solver with knack for understanding complex technical issues and providing clear, actionable solutions. Proficient in network troubleshooting and customer support, with strong communication and analytical skills. Committed to enhancing IT systems' reliability and improving user satisfaction.
Technical IT Support Technician provides 1st and 2nd line support to users, both deskside and remotely. Escalates complex third-line issues whilst managing employee expectations. Works fast to solve problems with keen eye on first-time fixes.
Overview
19
19
years of professional experience
4
4
Certifications
Work History
IT support technician
Utility Warehouse
Londonderry, Derry City and Strabane
01.2023 - Current
- Troubleshot technical glitches with advanced diagnostic tools.
- Transformed company's digital security measures by reinforcing firewalls and antivirus software.
- Used ticketing systems to effectively prioritise end-user issues, minimising equipment downtime.
- Employed speedy diagnosis techniques across software issues, achieving outstanding First Time Resolution rates.
IT DIRECTOR
RAFTconcepts
Freetown, Western
01.2021 - 03.2025
- Interviewed, hired, trained and mentored 150 staff by coaching daily, leading performance reviews and offering constructive feedback
- Documented and analyzed processes and procedures and adhered to regulatory guidance
IT FIELD ENGINEER
BT
London, Southeast
07.2020 - 03.2025
- Logging associated reports and data
- Processed over 200 support requests weekly for technical assistance on wide range of issues related to Microsoft 365
IT TECHNICIAN
PARLIAMENT
London, Southeast
06.2010 - 03.2025
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more
- Processed over 200 support requests weekly for technical assistance on wide range of issues related to Microsoft 365
- Analyzed software issues to identify troubleshooting methods needed for quick remediation
Customer Service Representative
Southwark Council
London, Southeast
06.2006 - 09.2012
- Provided primary customer support to internal and external customers
- Fielded customer questions regarding available merchandise, sales, current prices, and upcoming company changes
- Resolved sale issues over phone with 20 customers daily
Restaurant Waiter
TAMARIA RESTAURANT
London, Southeast
04.2009 - 07.2012
- Checked identification for minimum age for sale of alcoholic beverages
- Used slow periods to restock supplies, ice, trays, and delivery bags
- Checked over 50 daily IDs to verify ages and uphold status liquor laws
SALE ASSISTANT
SOUTHWARK
London, Southeast
05.2008 - 12.2010
- Identified issues, analyzed information, and provided solutions to problems
- Managed team of 200 employees, overseeing hiring, training, and professional growth of employees
Education
Master of Science (M.S: Network and Communications Management) -
BRUNEL UNIVERSITY
07.2019 - 7 2019
BSc (Hon): Computer Networking and Server - undefined
GREENWICH UNIVERSITY
09.2012 - 7 2015
Skills
Work prioritisation
undefinedCertification
Practitioners Level 2 Certificate, 07/01/12
Interests
Football
Timeline
IT support technician
Utility Warehouse
01.2023 - Current
IT DIRECTOR
RAFTconcepts
01.2021 - 03.2025
IT FIELD ENGINEER
BT
07.2020 - 03.2025
Master of Science (M.S: Network and Communications Management) -
BRUNEL UNIVERSITY
07.2019 - 7 2019
BSc (Hon): Computer Networking and Server - undefined
GREENWICH UNIVERSITY
09.2012 - 7 2015
IT TECHNICIAN
PARLIAMENT
06.2010 - 03.2025
Restaurant Waiter
TAMARIA RESTAURANT
04.2009 - 07.2012
SALE ASSISTANT
SOUTHWARK
05.2008 - 12.2010
Customer Service Representative
Southwark Council
06.2006 - 09.2012
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