LOUISE DREWERY
Hull,East Yorkshire
Summary
A detail-oriented professional with expertise in HR administration and office organisation, demonstrating exceptional time management and multitasking proficiency. Skilled in documentation organisation and control, ensuring data entry accuracy and effective file management. Committed to process improvement suggestions and maintaining composure under pressure, with a strong ability to prioritise work efficiently.
Motivated and detail-orientated individual who applies methodical, problem-solving approach to challenging tasks. Learns quickly and offers strong digital skills.
Creative and innovative professional with strong administrative background. Proactive and resourceful team player, committed to improving efficiency and productivity of administrative team.
Overview
38
38
years of professional experience
10
10
years of post-secondary education
Work history
Support Administrator
Thurston Group Ltd
Ottringham
10.2022 - 12.2025
- Collaborated with HR, wages, purchase ledger, and SHEQ departments to support branch operations.
- Conducted weekly validation of timesheets on CaptureIT software, ensuring accuracy before submission.
- Compiled essential data into useful spreadsheets enhancing overall understanding of business performance.
- Coordinated communication between departments to resolve issues and improve workflow.
- Maintained high levels of data accuracy for smooth business operations by conducting regular database audits.
- Increased efficiency of document retrieval with a well-organised filing system.
- Handled sensitive information discreetly, maintaining confidentiality at all times as required by protocol.
- Processed expense reports, resulting in accurate financial records maintained consistently.
- Greeted visitors and clients at front of house, managing sign-in procedures.
- Executed HR tasks including processing new starter and leaver information, holidays and daily absences.
- Maintained purchase order documentation and communicated with suppliers effectively. Maintained PPE stocks, re-ordering as required.
- Maintained training documentation and updated employee records in YouManage system.
- Facilitated weekly facility checks, reminding staff to complete required paperwork.
- Trained new administration staff while performing general administrative duties using Excel and Word.
- Provided administrative support to ensure smooth daily operations.
- Assisted in developing and implementing process improvements for efficiency.
- Maintained accurate records and documentation in compliance with policies.
- Managed office supply inventory, performing stocktake duties and ordering additional supplies to meet staff needs.
Compliance (Administrator)
Home Care Ltd
Patrington
07.2019 - 10.2022
- Managed compliance documentation to prepare for CQC inspections, ensuring readiness at all times.
- Conducted regular audits to ensure adherence to operational guidelines and identified areas for improvement.
- Developed an efficient, user-friendly documentation system for colleague accessibility.
- Performed general administration and telephone reception duties, addressing queries and coordinating with local services.
- Monitored carer clock-ins and manually recorded entries during system outages.
- Maintained essential records for company operations post-ISO certification subscription.
- Updated staff on PPE regulations, liaising with government departments during Covid-19.
- Organised procurement of test kits and managed distribution of PPE and vaccination records.
- Compiled and revised Risk Assessment documents, adapting them to fulfil company needs.
- Collaborated with management to develop risk assessment strategies and enhance compliance frameworks.
- Handled confidential information discretely whilst adhering to data privacy standards.
- Played key role in preparation for external audits; coordinated necessary paperwork efficiently.
- Conducted internal audits to identify potential areas of non-compliance.
- Answered and resolved queries and issues from both clients and staff members.
Office Administrator
Hull Bulk Handling Ltd
Queen Elizabeth Dock, East Yorkshire
05.2014 - 07.2019
- Executed general administrative tasks using Microsoft Excel and Word, including reception duties and document filing system management.
Directed customer queries and calls to appropriate staff members, enhancing service efficiency.
Welcomed guests, including international visitors, and ensured hospitality needs were met.
Compiled purchase orders and invoices, ensuring accuracy and prompt submission to head office.
Assisted in composing confidential correspondence for management, leveraging proficiency in English grammar.
Maintained stock records daily, generating detailed, accurate reports for management and head office on a daily, weekly, monthly and annual basis.
Precisely collated information for invoicing customers, adhering to strict deadlines.
Facilitated urgent invoice payments by advising head office promptly. - Fostered positive relationships with clients and vendors to promote effective communication.
- Maintained office supplies, reducing downtime due to lack of resources.
- Resolved customer queries promptly for improved client satisfaction.
- Handled sensitive information discreetly, adhering strictly to confidentiality protocols at all times.
Administration and Sales Co-ordinator
B & K Universal Ltd
Grimston, Hull, East Yorkshire
08.2013 - 04.2014
- Coordinated Quality paperwork for ISO 9001 compliance and processed purchase ledger tasks.
- Conducted telephone reception duties while providing cover for Sales Co-ordinator as needed.
- Processed customer enquiries, order acknowledgements, and managed complaints efficiently.
- Administered goods received and debtor payments, ensuring accuracy in dispatch logistics.
- Compiled and printed age debtor month-end reports while adhering to strict deadlines.
- Documented customer complaints and non-conformances, contributing to quality improvement initiatives.
- Implemented a new system to streamline timely submission of purchase orders by departments.
- Contributed data for Quality meeting agendas and internal audit processes, enhancing operational efficiency.
Office Administrator
Ripon Farm Services Ltd
Ottringham, Hull, East Riding of Yorkshire
09.1987 - 07.2013
- Processed all administrative tasks for sales and workshop departments, ensuring seamless branch operations.
- Collected workshop timecards, processed hours, and submitted data to head office.
- Maintained and updated holiday and sick leave records, ensuring accurate employee information.
- Composed correspondence for all departments using Word, enhancing communication efficiency.
- Assisted staff with spelling and grammar queries, alongside basic IT support and telephone reception duties.
- Exhibited a professional telephone manner while addressing customer account inquiries and processing payments.
- Managed petty cash transactions, invoicing using the company Gold system, warranty registrations, and warranty claims with precision and accuracy.
- Organised external training courses for workshop and sales staff and booked accommodation.
- Managed daily office operations to ensure smooth functioning of administrative tasks.
- Facilitated communication between departments to enhance collaboration and efficiency.
- Oversaw inventory management and procurement of office supplies to maintain stock levels..
- Handled sensitive information discreetly, adhering strictly to confidentiality protocols at all times.
- Utilised Microsoft Excel to manage spreadsheets and deliver reports.
Education
O level - English Language (C), English Literature (B), CSE Mathematics (1), Commerce (1), General Studies (1)
St Mary's High School
Hull 01.1979 - 01.1983
Foundation Degree - BSc Wildlife and Countryside Conservation
Bishop Burton College
Bishop Burton, East Riding of Yorkshire 01.2005 - 01.2008
BTEC National Diploma - Business and Finance, BBCA Diploma in Agricultural and Horticultural Business Studies
Bishop Burton College of Agriculture
Bishop Burton, East Yorkshire 01.1984 - 01.1986
LCC Private Secretary's Certificate - Private Secretarial
Hull College of Further Education
Hull 01.1983 - 01.1984
Skills
- Time management
- Documentation organisation and control
- Excel and Word experience
- Data entry accuracy
- HR administration
- Office organisation
- Telephone etiquette
- File management
- Discretion handling
- Work prioritisation
- Process improvement suggestions
- Multitasking proficiency
- Spreadsheet management
- Excellent organisation
- Composure under pressure
- Microsoft office suite proficiency
Interests
I have a great interest in nature and being outdoors in my free time. I was a committee member of a local countryside society for six years from 2009, taking on the role of vice chairman for a term. I regularly took notes in committee meetings and enjoyed assisting in running a Young Naturalists group at which we taught children between the ages of five and fifteen about nature. I set up and maintained the society’s website and social media page for several years. I was also a committee member, and treasurer, of Ottringham Computer Club from 2002 to 2010. There I processed cheques and kept orderly accounts, compiling reports to strict deadlines. I now restrict my outdoor activities to gardening and looking after my pets but still love nature. I am an avid reader and love crafting and socialising with friends in my spare time., ADDITIONAL DETAILS: Car owner with full, clean driving licence.
References
References available upon request.
Timeline
Support Administrator
Thurston Group Ltd
10.2022 - 12.2025
Compliance (Administrator)
Home Care Ltd
07.2019 - 10.2022
Office Administrator
Hull Bulk Handling Ltd
05.2014 - 07.2019
Administration and Sales Co-ordinator
B & K Universal Ltd
08.2013 - 04.2014
Foundation Degree - BSc Wildlife and Countryside Conservation
Bishop Burton College
01.2005 - 01.2008
Office Administrator
Ripon Farm Services Ltd
09.1987 - 07.2013
BTEC National Diploma - Business and Finance, BBCA Diploma in Agricultural and Horticultural Business Studies
Bishop Burton College of Agriculture
01.1984 - 01.1986
LCC Private Secretary's Certificate - Private Secretarial
Hull College of Further Education
01.1983 - 01.1984
O level - English Language (C), English Literature (B), CSE Mathematics (1), Commerce (1), General Studies (1)
St Mary's High School
01.1979 - 01.1983