Alfonso De Luca
Cambridge,camb
Summary
Offering strong background in customer service and business management. Knowledgeable about creating welcoming environments and managing daily operations. Skilled in team leadership, problem-solving, and financial oversight. Excellent communication skills, organisational, and leadership skills.
Good one to one skills, Punctual ,very reliable and hard working always willing to learn.
Full clean Driving licence.
Overview
25
25
years of professional experience
Work history
Private hotel owner
Autumn House
Cambridge, Cambridgeshire
01.2009 - 04.2025
General manger
Marshall Motor Group
Huntingdon, Cambridgeshire
11.2003 - 06.2009
Looking after sales parts and service to achive task on each departments.
- Delivered results under pressure to meet tight deadlines.
- Achieved customer satisfaction with regular feedback and improvement sessions.
- Improved staff retention with robust HR policies and procedures.
- Implemented rigorous financial controls, improving overall profitability.
Sales manager
Marshall Motor Group
Huntingdon, Cambridgeshire
06.2000 - 09.2003
- Implemented training programmes, improving team performance levels.
- Achieved increased customer satisfaction by implementing innovative sales strategies.
- Active targets
- Customer Satisfaction
- Happy work place
Previous Salesman same company fro about 3 years
Education
GCSEs - Maths English Carpenter Geography History
Chesterton School
Cambridge, Cambridgeshire 09/1972 - 07/1978
Skills
- Hotel operations management
- Cost control efficiency
- Property upkeep knowledge
- Marketing and sales techniques
- Room pricing strategies
- Knowledge of booking systems
- Customer satisfaction monitoring
Affiliations
- Football Holiday walking
Languages
Italian
Upper intermediate (B2)
References
References available upon request.
Timeline
Private hotel owner
Autumn House
01.2009 - 04.2025
General manger
Marshall Motor Group
11.2003 - 06.2009
Sales manager
Marshall Motor Group
06.2000 - 09.2003
GCSEs - Maths English Carpenter Geography History
Chesterton School
09/1972 - 07/1978
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