Summary
Overview
Work history
Education
Skills
Timeline
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Zoltan Szabo

London,UK

Summary

Hospitality leader specializing in operational optimization for enhanced performance. Demonstrated success in improving guest satisfaction and fostering team collaboration. Expertise in effective problem-solving and maintaining high standards in challenging environments. Focused on streamlining hotel operations through efficient processes and dependable personnel.

Overview

9
9
years of professional experience

Work history

House/Hotel Manager

The Zetter Marylebone
London, UK
10.2024 - 07.2025
  • Lead all hotel departments, including front office, housekeeping, maintenance, F&B, and night operations
  • Direct and support departmental leads in hiring, onboarding, training, disciplinaries, and team development
  • Oversee all compliance requirements including health and safety, licensing, fire protocols, and audit preparation
  • Handle major guest complaints and staff escalations, acting as senior manager on site and ensuring service recovery
  • Developed and launched hotel-wide staff training initiatives, improving service consistency and operational efficiency
  • Created cost control systems and managed scheduling, rota planning, stock levels, and supplier coordination
  • Worked closely with sales and marketing team to drive occupancy and upsell opportunities
  • Oversaw inventory and ordering across departments to maintain service continuity without overstocking
  • Restructured employee engagement strategy, reducing staff turnover and improving satisfaction scores
  • Set tone for team behaviour by leading from front and maintaining visible daily presence
  • Investigated and responded to negative reviews, taking corrective actions that improved future guest experience
  • Introduced new service procedures across departments that contributed to increased guest satisfaction and revenue

Front of House Manager

The Zetter Marylebone
London, UK
06.2023 - 10.2024
  • Managed full front office operation including reception, night staff, guest services, and daily FOH logistics
  • Held full responsibility for team hiring, rota planning, probation management, and day-to-day supervision
  • Rewrote key shift structures, checklists, and service recovery processes to improve consistency and accountability
  • Oversaw guest arrivals, room readiness, complaints, feedback, and VIP handling
  • Led team briefings, reviewed service standards, and ensured strong communication with other departments
  • Reported directly to senior management and took over full control of FOH responsibilities

Duty Manager

The Zetter Marylebone
London, UK
09.2021 - 06.2023
  • Ran building across all departments during solo shifts, acting as highest authority on site
  • Took charge of evening and weekend operations, managing staff cover, guest needs, and building emergencies
  • Responded to and resolved escalated complaints, system issues, and team shortages
  • Covered and supported reception, housekeeping, events, and facilities when gaps appeared
  • Recorded all shift information, passed over key actions, and ensured continuity between teams
  • Played central role in upholding service standards and protecting team morale during challenging periods

Senior Receptionist

The Bloomsbury Hotel – Doyle Collection
London
03.2020 - 09.2021
  • Managed the reservation desk in a high-volume, five-star restaurant environment
  • Oversaw shift coverage, guest allocations, and VIP dining logistics
  • Handled dietary needs, cancellations, and complaint resolution in a calm and professional manner
  • Acted as team lead during service, training junior team members and maintaining service flow
  • Maintained the link between reception and kitchen to ensure smooth operations

Receptionist

InterContinental London – The O2
London, UK
01.2019 - 03.2020
  • Delivered professional front desk service in a busy, luxury hotel setting
  • Managed bookings, walk-ins, and large-volume check-in/check-out with speed and accuracy
  • Acted as a point of contact for complex requests and last-minute changes
  • Maintained clear records and escalated service concerns appropriately

Head Waiter

The Franklin Hotel
London, UK
09.2017 - 04.2019
  • Led the restaurant floor, taking ownership of team performance during service
  • Trained and developed junior staff to meet fine dining standards
  • Dealt with guest concerns on the floor and ensured a smooth connection with the kitchen
  • Oversaw daily floor plans, menu changes, and setup
  • Increased customer satisfaction by delivering prompt, courteous service.
  • Maintained clean and organised restaurant environment for optimal dining experience.

Room Service Waiter

Renard Resources
London, UK
01.2017 - 09.2017
  • Delivered five-star room service and bar support across central London hotels Such as Rosewood London, InterContinental, The Dorchester
  • Maintained guest privacy and delivered high-quality service under time pressure

Education

Personal Licence Holder (Licensing Act 2003)
/2025 -

Diploma - Hotel Management LVL 4

Brentwood Open Learning College
/2020 -

Waiter (A) Certificate

Crew Ship Training Centre
/2016 -

Toolmaker Diploma - Engineering

Sandor Lukacs Mechanical Engineering School
Gyor

Skills

  • Leadership and Team Development
  • Guest Experience and Service Delivery
  • Hotel Operations Management
  • Health, Safety and Compliance
  • Inventory and Supply Oversight
  • Financial Awareness and Reporting
  • Hotel Systems and Technology
  • Supplier and Stakeholder Relations

Timeline

House/Hotel Manager

The Zetter Marylebone
10.2024 - 07.2025

Front of House Manager

The Zetter Marylebone
06.2023 - 10.2024

Duty Manager

The Zetter Marylebone
09.2021 - 06.2023

Senior Receptionist

The Bloomsbury Hotel – Doyle Collection
03.2020 - 09.2021

Receptionist

InterContinental London – The O2
01.2019 - 03.2020

Head Waiter

The Franklin Hotel
09.2017 - 04.2019

Room Service Waiter

Renard Resources
01.2017 - 09.2017

Personal Licence Holder (Licensing Act 2003)
/2025 -

Diploma - Hotel Management LVL 4

Brentwood Open Learning College
/2020 -

Waiter (A) Certificate

Crew Ship Training Centre
/2016 -

Toolmaker Diploma - Engineering

Sandor Lukacs Mechanical Engineering School

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