Evelyn L Kennedy
Kyle of Lochalsh,Highland
Summary
I have demonstrated proficiency in branding and promotion, risk mitigation strategy, and legal regulatory adherence. Skilled in marketing and sales techniques, cost control efficiency, executive decision-making, and diplomatic negotiation.
Adept at staff recruitment and retention, event planning proficiency, front desk operations, complaint handling, catering coordination, menu planning, health and safety compliance.
I also enjoy mentoring and motivating to keep high-performing staff to achieve first-class customer experiences.
I am resourceful with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently working to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service.
Overview
30
30
years of professional experience
4
4
years of post-secondary education
Work history
Private hotel owner
The Lochalsh Hotel
Kyle of Lochalsh, Ross Shire
12.1995 - 06.2025
- Implemented marketing strategies to boost brand visibility in the local area.
- Conducted regular performance evaluations of staff, fostering professional growth and development.
- Managed daily operations of a boutique hotel, ensuring guest satisfaction.
- Maintained high standards for cleanliness, creating a welcoming environment.
- Organised special events at the hotel, creating memorable stays for guests.
- Responded promptly to guest concerns or complaints, demonstrating excellent problem-solving skills.
- Created budgets and financial forecasts for the successful running of business operations.
- Collaborated with chefs on menu development for improved dining experiences.
- Led team training sessions, enhancing customer service skills.
- Developed strong relationships with suppliers for better deals on amenities.
- Negotiated contracts with event organisers for increased revenue opportunities.
- Ensured compliance with health and safety regulations by regular inspections.
- Oversaw the implementation of a new reservation system to streamline bookings.
- Optimised room occupancy rates by strategic pricing during peak seasons.
- Coordinated all front desk and housekeeping duties to improve efficiency.
- Supervised renovations of hotel rooms, modernising the overall aesthetic.
- Regularly reviewed competitor offerings, staying ahead in market trends.
- Monitored online reviews and feedback from guests for continuous improvement efforts.
- Handled conflict resolution amongst staff members efficiently maintaining a harmonious work environment.
- Networked with local businesses to establish partnerships beneficial for mutual promotion.
- Handled customer complaints calmly and professionally to maintain hotel reputation.
- Coached front of house teams in delivering smooth, professional reception services.
- Directed maintenance staff to keep facility and grounds at optimum standards.
- Supported housekeeping management in maintaining first-class hotel conditions.
- Kept back of house accounts and records updated, enabling clear performance monitoring.
- Managed hotel budgets through careful planning and business strategy.
- Directed bar, restaurant and room service activities to promote sales and guarantee customer satisfaction.
- Tackled food waste by refining kitchen practices, resulting in reduced costs.
- Controlled expenditure, oversaw purchasing and maintained accurate counts.
- Facilitated corporate functions, conferences and other large scale events.
- Sourced cost-effective solutions for required maintenance works.
- Organised services and allocated resources for conferences, charitable events and private gatherings.
- Monitored local accommodation market to guide pricing decision-making.
Education
B.A RISK MANAGEMENT
CALEDONIAN UNIVERSITY
GLASGOW 09.1991 - 06.1995
Skills
- Hotel operations management
- Room pricing strategies
- Service quality assurance
- Branding and promotion
- Desiging Fire Risk assesment
- Risk mitigation strategy
- Legal regulatory adherence
- Marketing and sales techniques
- Cost control efficiency
- Executive decision-making
- Diplomatic negotiation
- Public relations expertise
- Motivational leadership
- Guest relations expertise
- Employee training and development
- Staff recruitment and retention
- Event planning proficiency
- Event coordination
- Front desk operations
- Complaint handling
- Catering coordination
- Menu planning
- Health and Safety Compliance
- Resourcefulness
Timeline
Private hotel owner
The Lochalsh Hotel
12.1995 - 06.2025
B.A RISK MANAGEMENT
CALEDONIAN UNIVERSITY
09.1991 - 06.1995
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