Alfie Walters

• Operated in compliance with all airline and aviation regulations, ensuring passenger safety with company and security procedures taken into consideration.
• Maintained high standards of cleanliness and personal appearance, promoting sense of professionalism and passenger confidence in crew.
• Maintained firm yet positive attitude when dealing with distressed passengers by calming fears and providing secure environments.
• Dealt with in the moment medical emergency's and administered first aid to passengers on board

• Contributed to team success by completing jobs quickly and accurately.
• Prepared food and beverages within tight timeframes.
• Took orders at the counter and drive-through areas using clear communication and professionalism.
• Operated cash register to take payments and process orders.
• Attended to customers with friendly and professional service.
• Trained in food safety and hygiene practices.
• Achieved excellent customer service by being very approachable and having the customer at the heart of the service I provide.

• Managed peak café hours effectively, creating and delivering drinks swiftly to maintain efficient service.
• Trained new team members with positive reinforcement and respectful, motivational coaching.
• Made and served high-volume beverages with speed, quality and consistency, thriving in fast-paced café environments.
• Used excellent memorisation skills to maintain extensive drinks menu, ingredients and recipe knowledge.
• Warmly greeting and serving customers, promptly processing payments to minimise wait times.

I spent two weeks in Saville for work experience in the travel industry. During this time I worked for Savilla Tours, taking telephone calls, marketing, booking upcoming tours and all general associated office duties.

I found this to be a very interesting and an insightful hands on experience.