Rhona Miller
Grangemouth
Summary
Accomplished professional with extensive expertise in luxury goods sales and retail operations mastery. Demonstrates exceptional skills in relationship building, effective staff mentoring, and strategic market awareness. Proven track record in product launch execution, competitor benchmarking, and high-end customer service. Adept at implementing security protocol enforcement and loss prevention strategies while maintaining client confidentiality. Committed to anticipating consumer trends and enhancing brand loyalty through innovative marketing campaigns. Career goal: to drive growth in luxury retail by leveraging comprehensive product knowledge and advanced merchandising techniques.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
Work history
Assistant Manager
Chisholm & Hunter
Livingston
01.2023 - Current
- Assisted in managing daily operational tasks to ensure seamless workflow.
- Supported team members by providing guidance and resolving routine issues.
- Coordinated training sessions for new staff to enhance their understanding of processes.
- Contributed to scheduling activities to optimise team efficiency and performance.
- Led team in delivering exceptional customer service ensuring positive shopping experience for all clients.
- Streamlined operational processes to improve workflow and reduce inefficiencies in store management.
- Mentored junior staff providing guidance and support to foster professional growth and development.
- Oversaw product displays and merchandising strategies to attract customers and drive sales.
- Managed cash registers accurately reducing discrepancies at end of day reconciliation.
- Provided support to manager during audits, ensuring accurate reports.
- Delegated tasks to team members efficiently improving overall productivity.
- Provided excellent customer service leading to repeat business and customer loyalty.
- Coordinated with management on operational issues providing solutions for better efficiency.
- Handled customer complaints effectively, restoring trust in our brand.
- Maintained high standards of store cleanliness, enhancing shopping experience for customers.
- Assisted in recruitment process to build an effective workforce.
- Managed daily operations to ensure smooth running of the shop floor.
- Monitored sales performance regularly adjusting strategies as required.
- Developed organisational policies for administrative oversight and internal controls.
- Cultivated strong relationships with high-net-worth clients to enhance customer loyalty and satisfaction.
- Provided expert advice on luxury watches and diamond jewellery, ensuring customers made informed purchasing decisions.
- Demonstrated exceptional product knowledge through regular training sessions and industry research to remain competitive.
- Coordinated exclusive events and private viewings to showcase new collections and foster brand awareness.
- Persuaded hesitant customers by highlighting unique features of select pieces effectively.
Irish Dance Teacher
Miller Academy of Irish Dance
Larbert
01.2015 - Current
- Developed engaging lesson plans for students of varying abilities and ages.
- Cultivated a positive learning environment that encouraged student participation and confidence.
- Instructed students on traditional Irish dance techniques and performance skills.
- Organised and led rehearsals for group performances at cultural events and competitions.
Diamonds and precious metal jewellery salesperson
Ian Gallagher Jewellers
Stirling
09.2022 - 01.2023
- Advised customers on selection of diamonds and precious metal jewellery to enhance overall shopping experience.
- Demonstrated extensive knowledge of product features and benefits to assist customers in making informed purchases.
- Managed inventory levels of jewellery and ensured displays were visually appealing and well-organised.
- Provided exceptional customer service by addressing inquiries and resolving any issues promptly and effectively.
- Assisted in visual merchandising and display setups to enhance product presentation within store.
- Advised customers on jewellery care and maintenance to enhance product longevity.
- Negotiated pricing deals successfully, securing profitable margins whilst satisfying clients.
- Conducted sales transactions with accuracy and integrity.
- Provided after-sales services such as jewellery cleaning and repair, enhancing customer loyalty.
- Handled customer queries efficiently, leading to improved store reputation.
- Used advanced selling skills to upsell premium products effectively.
- Enhanced overall shopping experience with personal attention and expert guidance.
- Assisted customers in selecting diamonds and precious metal jewellery to meet their needs.
- Worked diligently to achieve monthly sales targets, boosting store profitability.
- Collaborated with team members to meet sales targets.
Jewellery Sales Assistant
Warren James
Falkirk
07.2018 - 08.2019
- Assisted customers in selecting jewellery pieces that matched their preferences and occasions.
- Maintained visual merchandising standards to create an inviting shopping environment for customers.
- Provided detailed product knowledge to customers, enhancing their shopping experience and building trust.
- Processed transactions accurately and efficiently, ensuring a smooth checkout experience for customers.
- Maintained an attractive and organised display of merchandise to enhance customer shopping experience.
- Processed sales transactions accurately using point-of-sale systems and ensured compliance with company policies.
- Educated customers about care and maintenance of jewellery to promote customer satisfaction and loyalty.
- Handled customer inquiries and resolved issues efficiently to ensure a positive shopping experience.
- Participated in regular training sessions to stay informed about new products and industry trends.
- Developed strong relationships with customers through attentive service and follow-up communications.
- Addressed customer needs promptly, resulting in positive feedback and loyalty.
Education
Jet Professional Jewellers (Jet 2) -
The National Association of Jewellers
09.2024 - 09.2025
Bachelor of Arts - Degree in Professional Dance
The University of West London
Dundee 08.2018 - 06.2022
Skills
- Relationship building acumen
- Effective staff mentoring
- Product knowledge-watches
- Watch repair basics
- Product launch expertise
- Security protocol enforcement
- Knowledge of counterfeit detection
- Competitor benchmarking
- Luxury trend forecasting
- Anti-Money laundering regulations
- Marketing campaign execution
- Anticipating consumer trends
- Strategic market awareness
- Premium service standards
- High-End customer service
- Product knowledge-diamonds
- Client database maintenance
- High-End salesmanship
- Tactful assertiveness
- Jewellery appraisal methods
- Product presentation elegance
- Client confidentiality respect
- Retail operations mastery
- Luxury brand knowledge
- Diamond grading knowledge
- Stock replenishment procedures
- Store security measures
- In-Depth watch mechanism understanding
- E-Commerce integration
- Gem identification and evaluation
- Visual merchandising insight
- Merchandise display creativity
- Sales performance analysis
- Upselling expertise
- Visual merchandising
- Financial reporting
- Social media marketing
- Client retention strategies
- Customer rapport
- Loss prevention strategies
- Brand Promotion
- Customer relationship management
- Store layout design
- Luxury goods sales
- Conflict resolution techniques
- Empathetic listener
- Employee training and development
- Stock replenishment
- Supply chain management
- Retail software fluency
- Market trend awareness
- Brand loyalty development
- Retail software literacy
- Multitasking proficiency
- Communication effectiveness
- Stock control systems understanding
- Health and Safety Compliance
- Customer Service
- Team Leadership
- Product knowledge proficiency
- Sales promotion implementation
- Pricing strategy insight
- Visual merchandising creativity
- Time efficiency
- Initiative taking
- Safety consciousness
- Store operations efficiency
- Store security vigilance
- Merchandising plan execution
- Financial reporting accuracy
- Inventory management expertise
- Resilience under pressure
- Retail analytics application
- Critical evaluation
Timeline
Jet Professional Jewellers (Jet 2) -
The National Association of Jewellers
09.2024 - 09.2025
Assistant Manager
Chisholm & Hunter
01.2023 - Current
Diamonds and precious metal jewellery salesperson
Ian Gallagher Jewellers
09.2022 - 01.2023
Bachelor of Arts - Degree in Professional Dance
The University of West London
08.2018 - 06.2022
Jewellery Sales Assistant
Warren James
07.2018 - 08.2019
Irish Dance Teacher
Miller Academy of Irish Dance
01.2015 - Current
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