Alexandra Oates
Mundesley,Norfolk
Summary
Dedicated professional with expertise in practical care delivery and administrative proficiency. Demonstrates exceptional skills in documentation handling, underpinned by patience, resilience, empathy, and compassion. Committed to enhancing client care through meticulous attention to detail and effective communication.
Overview
38
38
years of professional experience
Work history
Support Executive
Criterion Loss Adjusters
Guildford, Surrey
08.2010 - Current
- Provided support to adjusters by managing their daily inquiries to enhance workflow.
- Handled inquiries in adjusters' mailboxes while they were absent, ensuring timely responses.
- Assigned new claims to appropriate loss adjusters based on expertise
- Liaising with policyholders to arrange prompt appointments
- Coordinated responses with suppliers and contractors for new claims in critical circumstances, facilitating prompt resolutions
- Managed daily phone calls, providing assistance and resolving enquiries from suppliers, policyholders, insurers, and contractors
- Creating reports from claim history to enable payments to policyholders and suppliers
- Created invoices for works undertaken, including interim and final fees.
- Undertaking sanction checks when new instructions received from Insurers
- Prioritised incoming communications to filter out basic requests and minimise disruptions.
- Prepared professional business correspondence on behalf of senior staff and organisation.
- Supporting the MD as necessary with the creation and submission of reports
Commercial Co-ordinator
Bishops Move
Normandy, Surrey
04.2006 - 10.2009
- Learned and applied new skills to daily tasks, streamlining processes and enhancing productivity.
- Oversaw daily operations, ensuring optimal productivity and smooth workflow.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Used Microsoft Word and other software tools to create documents and clear communications.
- Assisted in creating complex commercial removal quotations for high-end companies such as Rolls Royce and institutions including hospitals.
Accounts Administrator
Bishop's Move
Guildford, Surrey
06.1993 - 04.2006
- Facilitated communication between finance team and clients, fostering positive relationships.
- Increased efficiency with meticulous invoice and payment processing.
- Managed all financial records to ensure accuracy and compliance.
- Simplified internal processes by implementing innovative administrative strategies.
- Streamlined data entry tasks for improved workflow efficiency.
- Generated purchase orders for controlled spending.
- Handled payroll duties effectively, ensuring employee satisfaction.
- Prepared monthly reports, enhancing company's decision-making process.
- Collaborated with accountants for successful year-end closing procedures.
- Conducted bank reconciliations regularly to keep accounts balanced.
- Reconciled accounts and prepared month-end documentation for accurate reporting and recordkeeping.
- Managed account enquiries and updated relevant data for clients, ensuring accurate and timely responses.
Secretary
Bishop's Move
Guildford, Surrey
04.1988 - 06.1993
- Provided administrative support for projects; project completion rates improved significantly as a result.
- Utilised Microsoft Office Suite skills to create crisp presentations and detailed spreadsheets.
- Managed stock of office supplies, eliminating unnecessary expenditure.
- Performed data entry tasks; ensured accurate record keeping within the company database.
- Handled customer inquiries effectively; increased customer satisfaction rates.
- Scheduled appointments for executive management team.
- Maintained confidential records, safeguarding sensitive corporate information.
- Prioritised workload to meet tight deadlines.
Education
Tormead
Guildford, SurreySkills
- Practical care delivery
- Documentation handling
- Administrative proficiency
- Patience and resilience
- Empathy and compassion
Timeline
Support Executive
Criterion Loss Adjusters
08.2010 - Current
Commercial Co-ordinator
Bishops Move
04.2006 - 10.2009
Accounts Administrator
Bishop's Move
06.1993 - 04.2006
Secretary
Bishop's Move
04.1988 - 06.1993
Tormead