Alexandra Doliczny
Bath
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Specialise in quality, speed and process optimisation. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work history
Head of Delegate CSM Team
GDS Group
Bristol
01.2022 - Current
- Running daily management of 20 employee team
- Supported teams to overcome obstacles and reach event objectives.
- Developed leadership and strategic thinking skills by managing events and people. Identified and managed events, timelines and issues.
- Resolved conflict and complaints using strong interpersonal skills.
- Coordinated daily activities to contribute to timely and successful completion of business objectives.
- Prepared reports and presentations to provide updates on vital project information. Including leading meetings
- Analysed workflows and processes, suggesting changes to drive improvement. Conducted interviews
- Coordinated placements for television and radio, social media and print publication advertisements.
Client Relationship Manager
GDS Group
Bristol
05.2021 - 12.2021
- Effectively and efficiently communicating with executive to achieve desired business goals.
- Participating in all required executive calls to run each event smoothly and maintain ongoing relationships.
- Facilitating agreed meetings between delegate and sponsor.
- Effectively managing all associated administration.
- Co-ordinate with multiple stakeholders within business to deliver follow up calls effectively.
- Ensure that a clean handover of executives to event experience manager to support with the follow up process
- Studied local market, identified potential opportunities and informed sales team to follow up.
- Reviewed client files to identify opportunities for cross selling.
- Maintained detailed knowledge of company offerings to recommend appropriate products to clients.
Senior Sales Negotiator
The Apartment Company
Bath
08.2017 - 05.2021
- Expertly negotiated, skilfully presented and accurately recorded qualified offers.
- Cultivated and maintained strong rapport with vendors and potential buyers throughout sales process.
- Professionally handled incoming enquiries and qualified applicants on budget and location.
- Increased revenue through upselling and consistent contract renewals.
- Negotiated and closed sales to secure profitable deals and contracts.
- Producing reports, brochures, promotional information and other written material. Including magazine and articles.
Education
A-Levels - English literature - C
Writhlington School
Bath08.2017
A-Levels - Economics - C
Writhlington School
Bath08.2017
A-Levels - Business - Distinction *
Writhlington School
Bath08.2017
GCSEs - 10 GCSEs A-C including English and Maths
Writhlington School
Bath08.2015
Skills
- Customer demographics understanding
- Training development aptitude
- Creative problem solving
- Account management
- Relationship building and management
- Staff Management
- Sales professional
- Organised and personable
- Excellent time management
- Works well under pressure
Accomplishments
- Collaborated with team of 20 in the development of 60 events throughout the year.
- Awarded ‘Delivery Superstar' of the year in a 600+ person company
Timeline
Head of Delegate CSM Team
GDS Group
01.2022 - Current
Client Relationship Manager
GDS Group
05.2021 - 12.2021
Senior Sales Negotiator
The Apartment Company
08.2017 - 05.2021
A-Levels - English literature - C
Writhlington School
A-Levels - Economics - C
Writhlington School
A-Levels - Business - Distinction *
Writhlington School
GCSEs - 10 GCSEs A-C including English and Maths
Writhlington School
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