Matthew Fellows

• Managed the day to day operations of the store, providing excellent customer service to upsell products and meet customer requirements.
• Ensured adherence to company policy by all team members, maintaining professionalism at all times.
• Managed the store operation, ensuring all stock was filled, promotional deals visible and presentation.
• Negotiated successful outcomes in challenging scenarios, demonstrating strong problem-solving skills.
• Prioritised tasks according to urgency and importance, optimising workload allocation among team members.

• Maintained up-to-date knowledge of store offerings to provide accurate information to customers queries.
• Supported smooth workflow by helping staff across multiple store areas.
• Offered professional, efficient point-of-sale service to minimise queuing time and maximise customer satisfaction.
• Resolved customer issues efficiently, seeking support from supervisor when necessary.
• Promoted membership scheme, increasing customer sign-up in line with personal targets.

• Supported senior electricians with repairs and fixing cable within an appropriate timeframe.
• Assisted with the gathering of tools, running cables, clearing up mess and locating areas with work needed on them.
• Performed tests on installed systems to confirm operational efficiency.
• Managed the health and safety of the building, ensuring all cables, leads and equipment were monitored and kept in an organised fashion.

• Picked customer orders on shop floor and in warehouse environment, carefully selecting best quality produce for dispatch.
• Minimised customer disappointments by choosing appropriate replacements for items not-in-stock.
• Skilfully handled customer enquiries by phone, email and integrated chat system.
• Managed over 10 customer orders per day.

Assisted match officials with pre-and post-game logistics.

• Assessed grounds, game conditions and equipment to guarantee high standards of health and safety on match days.
• Inspected uniforms, playing areas and equipment for quality and professional standards.
• Liaised with sporting officials, coaches and players to discuss and promptly resolve conflicts.
• Managed 10 games in a professional and impartial manner in important league and cup competitions.

• Had the opportunity to act as an assistant teacher as part of my work experience curriculum in school.
• Assisted over 20 children in their learning and help staff with their daily duties.
• Found this a fulfilling experience and in which I believe I gained valuable insights into the expectations of full time employment.
• Managed challenging behaviour of 20 children effectively, reducing classroom incidents to maintain positive learning environments.
• Monitored break and lunchtime behaviour in playground.