Open to work
Alexander McGregor
Jedburgh,SCB
Work preference
Summary
Results-driven professional with expertise in ethical decision-making and patience. Experienced in time management and Microsoft Office, with significant achievements in voter engagement and education systems. Strong skills in cash handling, teamwork, and multitasking, complemented by excellent communication abilities, focused on ongoing professional growth and adaptability in various roles. Able to start immediately.
Overview
35
35
years of professional experience
11
11
years of post-secondary education
Work history
Customer Expert Advisor
Teleperformance UK
Remote
09.2024 - 01.2026
- Updated knowledge on legislation changes to provide accurate advice consistently.
- Managed caseloads to ensure timely, efficient service delivery.
- Reviewed claims and ensured accurate payments alongside current information.
- Fostered positive client relationships to improve support outcomes.
- Built client confidence through effective, compassionate communication.
- Maintained thorough records for seamless care continuity among support staff.
- Organised records to enhance case management and follow-up.
- Secured confidential case documentation in compliance with data protection regulations.
Deputy President / Trustee
Open University Students Association
Hybrid
03.2024 - 07.2024
- Represented students across UK and internationally.
- Influenced decision-making processes within student association leadership.
- Participated in board meetings to discuss governance issues.
- Collaborated with Open University in Scotland and QAA.
- Assisted president with administrative tasks and event planning.
- Member of and participated in University Senate for Educational issues
- Established brand new meet up events with new hosts in areas that never had previosly
Puiblicity Officer / Trustee
Association of Open University Graduates
Hybrid
06.2017 - 08.2021
- Mastered use of social media platforms for wider audience reach.
- Boosted online presence with regular updates on company website and social media channels.
- Engaged different digital communities to promote organisation and identified new audiences for outreach.
- Wrote press releases and prepared kits for use in media pushes.
- Planned, developed and implemented robust PR strategies to manage brand reputation.
- Created unique promotional materials, contributing to the overall success of marketing campaigns.
Community Councillor / Social Media
Royal Burgh of Jedburgh Community Councillor
Jedburgh, The Scottish Borders
09.2017 - 03.2021
- Maintained regular contact with constituents to understand their needs better.
- Liaised with government officials to secure funding for local projects.
- Improved community engagement by organising regular public consultation meetings.
- Led research programmes to investigate areas of public concern.
- Created and maintained Website and Social Media Channels
Secretary
Open University Business Associate Society
Remote
10.2015 - 05.2019
- Maintained confidential records, safeguarding sensitive corporate information
- Utilised Microsoft Office Suite skills to create crisp presentations and detailed spreadsheets.
- Followed written and verbal procedures, completing tasks with accuracy and efficiency.
- Organised personal and professional calendars, supplying timely reminders of upcoming meetings and events.
- Addressed inquiries and responded via email or telephone follow-up.
- Updated files and records with precise system navigation.
- Managed queries by email with exceptional customer care.
- Scanned and uploaded documents into digital filing system.
- Enhanced company communication with accurate minute-taking during meetings.
Telephonist / Customer Service Advisor
Pertemps Recruitment / Scottish Borders Council
Hawick, Scottish Borders
10.2014 - 01.2015
- Managed high volume of incoming calls promptly, ensuring exceptional customer service.
- Provided relevant information to customers promptly, contributing to improved satisfaction rates.
- Resolved customer complaints diplomatically, ensuring customer satisfaction and preserving company reputation.
- Demonstrated patience and understanding when dealing with difficult callers, resulting in effective conflict resolution.
- Directed calls to appropriate departments for swift resolution of enquiries.
- Maintained professional demeanour under pressure, demonstrating excellent communication skills.
- Documented call details for efficient future reference and follow-up actions.
Administrator
Borders Voluntary Older People’s Services
Jedburgh, Scottish Borders
11.2013 - 05.2014
- Streamlined office operations by implementing efficient administrative procedures.
- Maintained high levels of data accuracy for smooth business operations by conducting regular database audits.
- Oversaw database to maintain updated records and accuracy.
- Improved record keeping system with attention to detail and thoroughness.
- Handled sensitive information discreetly, maintaining confidentiality at all times.
- Answered inbound phone calls, resulting in excellent customer service provided to clients.
- Assisted clients with daily enquiries and addressed incoming correspondence to maintain timely responses.
- Liaised with customers to resolve enquiries and appointment requests, facilitating timely responses to billing questions.
- Assumed receptionist duties during staff holidays to ensure seamless front desk operations.
- Effectively managed incoming and outgoing mail to maximise office efficiency.
- Sorted incoming mail promptly to enhance organisation and maintain a tidy workplace.
Retail Assistant
Children's Society
Sunderland, Tyne & Wear
11.2008 - 03.2012
- Provided excellent customer service by addressing queries and sharing product information.
- Increased sales through effective suggestive selling techniques.
- Managed cash register operations, reducing queue lengths at checkouts.
- Handled transactions, maintaining accurate till records.
- Collaborated with store manager to identify fast-selling products and restock accordingly.
- Assisted in stock replenishment to maintain store appearance.
- Ensured visual merchandising standards with regular display updates.
- Rotated stock periodically, reducing instances of expired or outdated inventory.
- Maintained clean shop floor, promoting a welcoming environment.
Census Collector
ONS
Chester-Le-Street
04.2011 - 05.2011
- Engaged participants using excellent interpersonal and interviewing abilities.
- Guided respondents through the survey process, improving completion rates and participant satisfaction.
- Explained purpose of census to respondents, encouraging participation.
- Addressed respondent queries effectively, contributing to positive survey experiences.
- Handled objections tactfully, ensuring smooth survey process.
- Followed prepared scripts, resulting in consistent data collection.
- Facilitated timely submission of completed questionnaires to supervisors, ensuring data integrity.
- Performed travel across designated areas to maximise survey reach.
General Assistant
Princes Cottage Restaurant
Gateshead
07.2005 - 04.2011
- Maintained a clean, organised workspace to ensure smooth daily operations.
- Maintained high hygiene standards by regularly emptying rubbish bins, clearing spillages, and sanitising high touchpoint areas.
- Promptly processed orders to maintain clean and tidy production area.
- Enhanced team communication, ensuring smoother workflow and collaboration.
- Greeted guests and clients with warmth and professionalism.
- Ensured proper waste disposal practices were followed promoting environmental sustainability.
- Designed appealing displays, attracting more customers into the shop.
Duty Manager
Aberdeenshire Council
Portlethen
06.1991 - 06.2005
- Ensured customer satisfaction with prompt problem resolution.
- Oversaw stock checks and reordering, ensuring product availability at all times.
- Delivered excellent customer service through effective communication skills.
- Managed front-of-house operations to maintain ahigh level of service.
- Coordinated staff schedules to maximise productivity.
- Achieved smooth daily operations by overseeing staff and delegating tasks efficiently.
- Promoted a safe working environment
- Handled complaints professionally, leading to improved customer retention rates.
- Handled cash transactions accurately for financial integrity.
- Conducted training sessions for new employees, enhancing team competence.
- Sustained operational excellence with adherence to company policies and procedures.
- Maintained cleanliness standards, resulting in positive customer feedback.
- Led by example, embodying positive work ethic and motivating staff for peak performance.
- Stored cash floats and delivered secure banking procedures.
- Managed customer service interactions, addressing concerns and preserving positive experiences.
- Oversaw inventory and stock management, optimising levels for operational continuity.
- Oversaw emergency procedures and administered first aid.
- Inspected facility to identify and promptly address maintenance needs.
- Wrote end of shift reports to facilitate service continuity.
Education
TQUK Level 2 Certificate in Event Planning -
West College Scotland
Online 05.2023 - 07.2023
BA - Leadership & Management
Open University
Scotland 09.2008 - 12.2014
NVQ Level 3 in Managing Volunteers -
National Open College Network / Voluntary Action Sheffield
Online 10.2010 - 03.2011
European Computer Driving Licence -
British Trust for Conservation Volunteers
Sunderland 09.2008 - 11.2008
Professional Certificate in Project Management -
Coursera / Google
Online 09.2021 - 05.2022
Scottish Qualifications Certificates -
Mackie Academy
Stonehaven 01.1979 - 01.1982
Skills
- Patience and perseverance
- Ethical practice awareness
- Decision-making aptitude
- Time management
- Microsoft Office proficiency
- Voter engagement
- Education system knowledge
- Cash handling
- Teamwork and sole working
- Multitasking
- Attention to detail
- Punctuality
- Willingness to learn
- Flexibility
- Communication skills
REFERENCES
Available on Request
Affiliations
Instiute of Leadership
INTERESTS / HOBBIES
Travelling, Sailing, Current Affairs, Visiting Historical and Heritage sites, Swimming, Walking, Reading, Music, Cinema, Soccer, NFL & Rugby Union
Timeline
Customer Expert Advisor
Teleperformance UK
09.2024 - 01.2026
Deputy President / Trustee
Open University Students Association
03.2024 - 07.2024
TQUK Level 2 Certificate in Event Planning -
West College Scotland
05.2023 - 07.2023
Professional Certificate in Project Management -
Coursera / Google
09.2021 - 05.2022
Community Councillor / Social Media
Royal Burgh of Jedburgh Community Councillor
09.2017 - 03.2021
Puiblicity Officer / Trustee
Association of Open University Graduates
06.2017 - 08.2021
Secretary
Open University Business Associate Society
10.2015 - 05.2019
Telephonist / Customer Service Advisor
Pertemps Recruitment / Scottish Borders Council
10.2014 - 01.2015
Administrator
Borders Voluntary Older People’s Services
11.2013 - 05.2014
Census Collector
ONS
04.2011 - 05.2011
NVQ Level 3 in Managing Volunteers -
National Open College Network / Voluntary Action Sheffield
10.2010 - 03.2011
Retail Assistant
Children's Society
11.2008 - 03.2012
BA - Leadership & Management
Open University
09.2008 - 12.2014
European Computer Driving Licence -
British Trust for Conservation Volunteers
09.2008 - 11.2008
General Assistant
Princes Cottage Restaurant
07.2005 - 04.2011
Duty Manager
Aberdeenshire Council
06.1991 - 06.2005
Scottish Qualifications Certificates -
Mackie Academy
01.1979 - 01.1982